Director – BizApps

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Serve as a trusted advisor and strategic extension to the CIO, influencing IT priorities, operational plans, leadership decisions, executive presentations, and cross-functional initiatives.

• Clearly articulate risks, trade-offs, options, investment requirements, and progress in a concise, decision-oriented format.

• Foster partnerships with leaders across Manufacturing, Supply Chain, Finance, Quality, Regulatory, Commercial, Human Resources, and other departments within Ingenyx locations.

• Lead a team of five professionals, consisting of two Business Applications Engineers and three IT Business Partners.

• Develop an integrated operating model that aligns business demand and outcomes with secure, sustainable technical solutions.

• Plan for capacity, allocate resources, maintain service discipline, cultivate talent depth, and ensure succession readiness.

• Own the strategy, roadmap, lifecycle, support model, and service performance for IFS ERP and related business applications.

• Collaborate with the IFS implementation system integrator and vendors on implementation, stabilization, optimization, and ongoing enhancements.

• Ensure that applications, interfaces, and data flows are dependable, scalable, controlled, and in line with business, quality, and regulatory standards.

• Govern the intake and prioritization of enhancements, defects, projects, and process improvements.

• Develop business cases and articulate the value of technology investments in terms of operational efficiency, financial impact, risk mitigation, and user experience.

• Maintain a comprehensive applications roadmap and provide investment recommendations.

• Monitor implementation results, delivery performance, adoption, and benefits realized.

• Ensure effective change control, configuration management, user acceptance testing, regression testing, release validation, and production readiness.

• Oversee application access administration, security measures, segregation-of-duties requirements, and approval protocols.

• Ensure efficient incident, problem, and request management, including escalation, root-cause analysis, end-user support, and knowledge documentation.

• Advocate for process standardization and enhancements across order-to-cash and procure-to-pay workflows.

• Establish metrics for availability, support, delivery, and overall business satisfaction.

• Manage relationships with application vendors and service partners.

• Contribute to application budgets, forecasts, contracts, resource planning, and investment strategies.

• Communicate through business reviews, roadmap discussions, change communications, and executive-ready status and risk reports.

• Support growth, acquisitions, site expansions, and transformation initiatives by ensuring application readiness, integration planning, and organizational change management.

⛳️ Requirements

• Proven leadership experience in managing enterprise business applications teams, including direct people management, mentoring, prioritization, and accountability for results.

• Significant experience with ERP platforms and related applications; strong familiarity with IFS ERP or relevant hands-on experience in IFS implementation/support is highly preferred.

• Experience in supporting manufacturing business processes in a multi-site organization; experience in the medical device sector or other regulated manufacturing environments is strongly preferred.

• Understanding of software development and project delivery methodologies, with disciplined change management practices.

• Demonstrated ability to build business cases, prioritize competing investments, effectively communicate value and trade-offs, and engage credibly with senior executives and functional leaders.

• Excellent written, verbal, presentation, stakeholder management, analytical, and problem-solving abilities; strong sense of ownership and sound judgment.

• Experience with IFS Cloud or relevant IFS ERP modules related to manufacturing and supply chain operations is preferred.

• Familiarity with HRIS, expense management, commercial platforms, Power Automate, Excel, SQL, and enterprise data/integration concepts is preferred.

• Exposure to quality systems, validation, audit readiness, and regulated/GxP IT processes is preferred.

• Experience in supporting international locations and collaborating across diverse cultures and time zones is preferred.

• An enterprise mindset; business-first decision-making approach; executive presence; ability to influence without direct authority; constructive challenge; effective prioritization; accountability; relationship-building; adaptability; resilience; intellectual curiosity; and a commitment to developing future leaders.

🏝️ Benefits

• Medical insurance

• Prescription drug insurance

• Dental insurance

• Vision insurance

• Flexible spending accounts

• 401(k) savings plan

• Paid time off (PTO)

• Short-term disability

• Long-term disability

• Parental leave