Senior Director, GTM Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the vision, strategy, architecture, operating model, roadmap, and success metrics for GTM Systems.

• Manage the GTM Systems portfolio, encompassing architecture, development, administration, product and project management, integrations, data governance, and change management.

• Reconstruct the GTM data foundation, which includes account hierarchies, account and contact lifecycles, ownership and handoff processes, routing, enrichment, and do-not-contact governance.

• Set data quality standards, instrumentation, monitoring, and governance for Salesforce and related systems.

• Streamline the GTM technology landscape and create a long-term ecosystem roadmap.

• Oversee strategy and governance for Salesforce, Gong, Marketo, LeanData, and the wider GTM application ecosystem.

• Lead comprehensive product and technical delivery from discovery and requirements gathering through solution design, development, testing, release, adoption, and ongoing improvement.

• Enhance the end-user experience by minimizing duplicate data entry, reducing system switching, and decreasing the time spent searching for information.

• Utilize automation, analytics, and AI to enhance routing, data quality, workflow completion, recommendations, and overall productivity.

• Establish protocols for testing, monitoring, incident management, documentation, security, compliance, business continuity, and lifecycle management.

• Mentor and develop senior subject matter experts across systems architecture, engineering, administration, data, product management, and program delivery.

• Determine team priorities, operating standards, resourcing plans, and budget recommendations while collaborating with Revenue leadership, IT, Data, Security, Finance, and other stakeholders.

• Report directly to the VP of Revenue Operations.

⛳️ Requirements

• 10-15+ years of progressive experience in Sales Operations within enterprise SaaS companies.

• Experience in other Revenue operations functions is advantageous.

• Proven experience leading and executing in a fast-paced, high-growth, complex organization with global operations.

• 5+ years of experience building and managing high-growth teams.

• Demonstrated success in coaching and developing team members.

• Proficiency with CRMs and productivity tools, including Salesforce, Outreach, Chili Piper, Atrium, Lucidchart, LinkedIn Sales Navigator, CPQ, 6Sense, and Gong.

• Familiarity with reporting, data analytics, and data instrumentation.

• Solid understanding of Salesforce architecture and ecosystem.

• Strong project management skills in business process alignment and tools implementation.

• Excellent written, verbal, and presentation abilities.

• Capacity to multitask, prioritize, and meet deadlines.

• Organized and detail-oriented with strong problem-solving and analytical capabilities.

• Robust understanding of business process flow and its upstream/downstream impacts.

• Transformational leadership skills with demonstrated talent development experience.

🏝️ Benefits

• 20% Bonus Target.

• Restricted Stock Units (RSUs).

• Health insurance.

• Vision insurance.

• Dental insurance.

• Mental health benefits.