Senior Director, Global SME Solutions Architecture

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the strategy, operational model, and global standards for the SME organization.

• Develop the resourcing model based on product-level bookings and consumption objectives.

• Serve as the senior partner for the field in collaboration with Product Management and Engineering, influencing the roadmap, launch readiness, and early-access initiatives.

• Recruit, mentor, and cultivate regional SME Managers and the entire global team through them.

• Oversee the engagement framework with regional SA Senior Directors, Post-Sales SAs, and Customer Success.

• Design and enhance processes, metrics, and KPIs for technical evaluations, workshops, demonstrations, and Proofs of Value.

• Collaborate with the CRO team, regional sales leaders, and AVPs to assess product-category performance, forecast risks, and develop competitive strategies.

• Facilitate field readiness for new product launches in partnership with Product Marketing and Enablement.

• Forge relationships with key customers at both technical sponsor and executive levels.

• Leverage AI for deal research, demo creation, PoV automation, and knowledge sharing.

• Propel organizational transformation by pinpointing gaps, establishing structure, and leading change initiatives.

• Evaluate global product-category achievement, consumption growth, technical win-to-production timelines, SME coverage, account-team capabilities, product feedback effects, hiring, manager development, engagement, and retention.

⛳️ Requirements

• Over 5 years of second-line leadership experience (managing managers) in Solutions Architecture, Sales Engineering, or a technical specialist organization.

• Proven experience in building or scaling a specialist, overlay, or global SA team within enterprise SaaS, DevSecOps, security, or developer tools.

• A track record of linking technical-team design to bookings and consumption results, supported by data.

• Ability to navigate through ambiguity and rapid organizational changes.

• Strong relationships with Product and Engineering leaders, along with a history of influencing the roadmap based on field insights.

• Proficiency across the software development lifecycle, application security (SAST, DAST, SCA), cloud platforms (AWS, GCP, Azure), Kubernetes, and AI-assisted development, including LLM evaluation and deployment patterns.

• Executive presence when interacting with technical practitioners, managers, and C-level stakeholders.

• Demonstrated ability to partner effectively across Sales, Partners, Product, Engineering, Marketing, Customer Success, and Professional Services.

• A self-starting, entrepreneurial mindset.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.