Senior Director, Global Field Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the global field operations function and guide regional Field Operations leaders.

• Develop coverage strategies for regions and functions as the business expands.

• Act as a senior operations partner to Sales, Technical Services, and Partner leadership.

• Provide insights on pipeline generation, account penetration, coverage, and productivity.

• Establish the global field operating cadence, which includes forecast calls, pipeline reviews, QBRs, and account planning.

• Manage global pipeline visibility and maintain forecasting hygiene across various motions and regions.

• Lead annual and in-year capacity planning, territory design, account transitions, and quota allocation.

• Oversee partner operations, encompassing program mechanics, deal registration, attribution, co-selling processes, cloud marketplace transactions, and partner pipeline reporting.

• Conduct global white-space and Total Addressable Market (TAM) analysis to guide market entry, coverage, and organizational design.

• Evaluate field performance and translate findings into executive-level recommendations.

• Set global Salesforce and Omni reporting standards and take ownership of field metrics and dashboards.

• Identify process gaps and implement automation, including AI-assisted workflows.

• Represent Field Operations in executive planning forums.

⛳️ Requirements

• Extensive experience in Sales Operations, Revenue Operations, or Field Operations within B2B enterprise technology or software.

• Proven experience in leading a multi-region team of operations leaders.

• Experience managing operations for multiple Go-To-Market (GTM) functions, ideally including Sales, pre-sales/Solutions Architecture, Services or Customer Success, and Partners.

• Experience in supporting net-new logo acquisition, growth/expansion, and self-serve or hybrid AE-assisted sales motions.

• Hands-on experience with AI tools such as ChatGPT, Gemini, Notion AI, or specialized GTM AI tools.

• Experience working across AMER, EMEA, and APJ regions.

• Familiarity with territory design, account scoring, quota allocation, and capacity modeling for quota-carrying and technical/overlay roles.

• Experience developing partner operations, including deal registration, attribution, co-selling, and cloud marketplace strategies.

• Strong expertise in Salesforce.

• Ability to convert data into actionable insights for executives.

• Proven capability in cross-functional collaboration with Sales, Technical Services, Partners, Finance, GTM Systems, and Marketing leadership.

• Competence in presenting recommendations to executive leadership and handling pushback effectively.

• Capacity to operate both strategically and tactically.

• Experience in a consumption-based business model is an advantage.

• Experience in evaluating or deploying AI-powered GTM tools and facilitating their adoption is a plus.

🏝️ Benefits

• Equity.

• Bonus compensation ranging from $42,600 to $70,000.

• AI Notetaker interview recording and transcription service, with the option to opt out without affecting candidacy.

• Reasonable accommodations for individuals with disabilities.

• Commitment to equal opportunity and diversity.