Senior Director, Global Acceleration Hub Practice Leader – Revenue Cloud, SPIFF

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Define and implement the strategic vision, priorities, and operational framework for the Revenue Cloud and Spiff Professional Services Practice.

• Foster overall practice health, growth, scalability, and operational excellence.

• Set annual business objectives, success metrics, and execution plans that align with company priorities.

• Lead organizational planning, workforce strategy, and the evolution of the practice.

• Create go-to-market strategies that enhance services adoption and ensure customer success.

• Support strategic opportunities through high-level engagement, solution strategy, deal assistance, and customer advisory.

• Drive service bookings, pipeline expansion, and revenue attainment while identifying new business prospects.

• Act as the executive sponsor for key enterprise customers and significant transformation initiatives.

• Facilitate executive governance discussions, manage risks, resolve escalations, and plan for business outcomes.

• Establish best practices for delivery, governance frameworks, quality standards, and operational processes.

• Enhance customer outcomes, consultant effectiveness, and project success rates.

• Promote continuous improvement using feedback from customers, delivery insights, and operational metrics.

• Collaborate with the Global Delivery Center to expand delivery capacity across onshore, offshore, and blended models.

• Influence product roadmap priorities by incorporating feedback from the Voice of Services.

• Advocate for AI-driven capabilities and innovation throughout consulting methodologies and customer interactions.

• Encourage the adoption of new products, accelerators, and repeatable solution frameworks.

• Lead, mentor, and develop a high-performing leadership team across consulting, architecture, enablement, and practice operations.

• Create scalable enablement programs that enhance consultant readiness, certifications, technical expertise, and leadership capabilities.

• Build partnerships across Sales, Product, Engineering, Customer Success, Support, Marketing, and Operations.

• Oversee complex cross-functional initiatives and represent the practice in executive planning and strategic organizational efforts.

⛳️ Requirements

• 10+ years of leadership experience in professional services, consulting, or enterprise SaaS delivery, including senior leadership positions.

• Domain expertise in Revenue Cloud, Quote-to-Cash, Sales Transformation, and Enterprise SaaS platforms.

• Proven experience in building and scaling high-performing consulting or delivery organizations.

• Strong executive presence with the capability to influence senior stakeholders both internally and externally.

• Demonstrated ability to translate complex delivery concepts into clear business language for diverse audiences.

• Experience in driving go-to-market strategies, business growth, and operational excellence.

• Familiarity with AI-enabled sales transformation, revenue operations, and digital transformation initiatives.

• Proven capability to lead through change while developing high-performing teams and achieving measurable business outcomes.

• Preferred: Experience with Revenue Cloud, CPQ, Billing, or Incentive Compensation Management products.

• Preferred: Experience working within a Global Delivery Center (GDC) model to enhance tool-based delivery.

• Preferred: Experience in building delivery playbooks, governance models, or reusable delivery assets.

• Preferred: Experience leading community-building initiatives to expand developer and implementation expertise.

• Preferred: Professional Services leadership experience within a global technology organization.

• Preferred: Experience collaborating with global systems integrators and strategic consulting partners.

🏝️ Benefits

• Time off programs

• Medical insurance

• Dental insurance

• Vision insurance

• Mental health support

• Paid parental leave

• Life insurance

• Disability insurance

• 401(k)

• Employee stock purchasing program

• Certain roles may be eligible for incentive compensation and equity

• Reasonable accommodations during the application or recruiting process