Senior Director – Field Performance

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as a pivotal leader in driving sales execution, fostering revenue growth, operational excellence, enhancing performance, and improving leadership effectiveness throughout the field organization.

• Provide ongoing operational management and oversight for the Field Performance and Improvement Program.

• Directly manage a team of field performance leaders.

• Lead the selection of centers, monitor performance, develop intervention plans, and establish graduation criteria for network performance improvement initiatives.

• Support efforts aimed at enhancing sales, operational, financial, and patient experience metrics.

• Collaborate with Regional Business Directors, center leaders, and cross-functional teams to execute focused improvement strategies.

• Evaluate program effectiveness and suggest improvements to methodologies, performance targets, and accountability frameworks.

• Analyze performance data and trends to pinpoint risks, opportunities, and areas needing further support.

• Develop and implement customized action plans to boost business performance.

• Maintain performance benchmarks, monitoring systems, and success metrics.

• Ensure enduring performance enhancements through coaching, follow-ups, and accountability measures.

• Onboard, train, coach, and mentor Regional Business Directors and emerging field leaders.

• Create leadership programs, tools, resources, and best practices to enhance operational excellence, business acumen, performance management, coaching effectiveness, and consistent leadership.

• Aid in the implementation and daily execution of new performance strategies.

• Establish processes and apply change management strategies to promote initiative adoption and execution.

• Observe performance, identify obstacles, coordinate cross-functional solutions, and provide data-driven recommendations for strategic decision-making.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Healthcare Administration, Management, or a closely related field (e.g., Organizational Leadership, Health Sciences).

• Over 8 years of progressive leadership experience in multi-site operations, field leadership, business performance, or operational excellence roles.

• More than 5 years of experience leading performance improvement initiatives across various locations or regions.

• Proven track record of achieving operational and financial results through coaching and leadership development.

• Strong analytical, strategic planning, and problem-solving abilities.

• Exceptional communication, presentation, and executive influence skills.

• Demonstrated capability to manage multiple priorities in a dynamic environment.

• Willingness and capability to travel extensively (up to 50-75%, as required).

• Preferred: Master's degree (MBA, MHA, or a related field).

• Preferred: Experience in healthcare, dental, medical services, or other multi-unit service organizations.

• Preferred: Experience in developing leadership training programs and succession planning initiatives.

• Preferred: Knowledge of performance management systems, operational metrics, and business analytics.

• Effectively utilizes AI agents.

• Proficient in Microsoft Office Suite and collaboration tools.

🏝️ Benefits

• Bonus/incentives.

• Paid time off.

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) savings plan with matching contributions.