Senior Director, CVO Operations

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Guides the strategic direction, data governance, platform optimization, and service delivery frameworks for ACVS.

• Establishes operational structures and governance models in collaboration with health system stakeholders interfacing with the CVO.

• Promotes accountability and monitors service level agreement (SLA) performance.

• Provides leadership and develops frameworks with key stakeholders working alongside the CVO.

• Cultivates a team of account managers to act as liaisons between stakeholders and CVO operations teams.

• Directs the optimization of the credentialing system to enhance service delivery for providers and stakeholders.

• Collaborates with CVO to refine processes, improve stakeholder experience, and reduce turnaround times.

• Manages strategic partnerships with market Medical Staff Offices (MSOs).

• Serves as an executive escalation point and subject matter expert on credentialing standards, operational challenges, and service improvements.

• Oversees the continuous optimization and modernization of the enterprise credentialing platform.

• Designs and implements an operating model that integrates AI, Machine Learning (ML), Natural Language Processing (NLP), and Robotic Process Automation (RPA).

• Streamlines primary source verifications, data extraction, and workflow routing.

• Assesses credentialing technology stacks and vendor solutions.

⛳️ Requirements

• High School diploma equivalency with 5 years of relevant cumulative job-specific experience required, including 2 years in a leadership/management role; OR an Associate's or Bachelor's degree with 3 years of relevant cumulative job-specific experience required, including 2 years in a leadership/management role.

• 5+ years of experience at the director level.

• Demonstrates strong change management capabilities.

• 8+ years of experience in credentialing.

• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) through the National Association Medical Staff Services (NAMSS).

• Proven experience in leading centralized credentialing operations within a large system, multi-regional, or integrated delivery network (IDN).

• Proficient in credentialing management software (e.g., VerityStream/Echo/Cactus, MSOW) and enterprise automation tools.

• Comprehensive understanding of NCQA CVO certification standards and TJC medical staff standards.

🏝️ Benefits

• Eligible for an annual bonus incentive.

• Comprehensive health coverage: medical, dental, vision, prescription coverage, and HSA/FSA options.

• Employer-matched 403(b).

• Planning and hardship resources.

• Disability and life insurance.

• Pro-rated paid time off (PTO) and holidays.

• Ascension-paid tuition (Vocare).

• Tuition reimbursement.

• Ongoing professional development and online learning opportunities.

• Employee Assistance Program.

• Counseling and peer support services.

• Spiritual care and stress management resources.

• Parental leave.

• Adoption assistance and family benefits.

• Optional legal and pet insurance.

• Transportation savings.