This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Take ownership of the global strategy and operational framework for Customer Solutions & Success across various regions.

• Lead a team of Directors and Senior Managers, fostering a robust and scalable leadership pipeline.

• Define the engagement process for customers throughout the solution lifecycle, encompassing pre-sales value demonstrations, adoption, renewal readiness, and expansion.

• Establish and manage global standards for value articulation, technical storytelling, and solution demonstrations.

• Oversee shared engagement models with Network Intelligence and Services to guarantee efficient and impactful coverage.

• Collaborate with Services for successful implementation and delivery execution.

• Work alongside Sales, Product, Engineering, and Executive Leadership to ensure alignment of customer strategy with corporate priorities.

• Act as the voice of the customer and market at the executive level, influencing roadmap, investment, and go-to-market strategies.

• Drive measurable outcomes in areas such as retention, expansion enablement, customer advocacy, and long-term value realization.

⛳️ Requirements

• 18+ years of experience in telecommunications, ISP, or enterprise-level technology environments, with a focus on customer success, solutions, or go-to-market leadership roles, closely collaborating with services organizations.

• Demonstrated success in scaling global or multi-regional customer-facing organizations.

• Strong credibility in telecom, connectivity, or data-driven technology platforms.

• Proven ability to influence executive stakeholders and navigate complexity and change effectively.

• A strong strategic mindset complemented by operational discipline.

• Experience in defining and scaling customer engagement models, success frameworks, and standards for value demonstration.

• A passion for cultivating high-performing organizations that achieve measurable customer outcomes.