Senior Director, Content Design

This is a fully remote position, open to applicants in California.

📋 Description

• Lead and develop a high-performing team of content designers.

• Define the role of written and spoken natural language in enhancing collaboration between individuals and agents within Slack.

• Advocate for team members' career growth through discussions on performance, promotions, and development.

• Manage logistical support for personnel, including relocation and sabbaticals.

• Promote content design at the executive level.

• Take ownership of naming, terminology, and language-related decisions in collaboration with product leadership.

• Collaborate with product design, product management, and engineering teams.

• Enhance content quality and craftsmanship across AI-driven experiences and traditional user interfaces.

• Evolve team operations and establish clear channels for feedback.

• Lead and advocate for the content strategy within the Help Center.

• Oversee vendor partnerships for the Help Center and ensure cross-functional collaboration.

⛳️ Requirements

• Extensive background in content design with a strong foundation in UX principles.

• Proven experience in designing content systems that minimize cross-platform confusion while maintaining consistent language across various products, surfaces, and devices.

• Experience in managing content design teams, particularly those focused on Help or support content.

• Demonstrated success in developing strong individual contributors and leaders.

• Experience in leading distributed teams effectively.

• Possess executive presence and the ability to articulate the value of language systems clearly.

• Capability to influence product decisions at the senior management level.

• Excellent track record of cross-functional collaboration.

• AI fluency grounded in sound judgment.

• Openness to engage with the ethical considerations surrounding AI.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available.

• Equity may be available.

• Reasonable accommodation during the application or recruiting process.