Senior Director, Content Design

This is a fully remote position, open to applicants in California.

📋 Description

• Lead and develop a high-performing team of content designers.

• Define how both written and spoken natural language influences the collaboration between individuals and agents within Slack.

• Advocate for the professional growth of team members through discussions on performance, promotions, and career development.

• Provide support for people logistics, including relocation and sabbaticals.

• Promote content design at the executive level.

• Take ownership of naming, terminology, and language decisions in collaboration with product leadership.

• Collaborate with product design, product management, and engineering teams.

• Elevate the standards of content craft and quality across both AI-native experiences and traditional user interfaces.

• Enhance team operations and establish clear pathways for feedback.

• Lead initiatives and advocate for the Help Center content strategy, vendor partnerships, and cross-functional responsibilities.

⛳️ Requirements

• Extensive background in content design with a strong foundation in UX principles.

• Proven experience in designing content systems that minimize cross-platform confusion and ensure language consistency across various products, surfaces, and devices.

• Experience in managing content design teams, preferably with a focus on Help or support content.

• A successful history of nurturing strong individual contributors and leaders.

• Experience in leading distributed teams effectively.

• Executive presence with the ability to articulate the value of language systems clearly.

• Capability to influence product decisions at a senior level.

• Excellent history of cross-functional collaboration.

• Fluency in AI concepts, grounded in sound judgment.

• Openness to engage with the ethical considerations surrounding AI.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation, where applicable.

• Equity, where applicable.

• Reasonable accommodation during the application or recruiting process.