Senior Director, Communications Orchestration – AI Transformation

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Define and spearhead a cohesive go-to-market orchestration strategy that aligns enterprise priorities, communications, change management, and enablement with measurable business outcomes.

• Establish governance, portfolio prioritization, and decision rights to streamline initiatives and minimize conflicting messages.

• Collaborate with program and service owners to implement activation strategies while ensuring accountability for change management, adoption, execution, and outcomes.

• Build and lead a high-performing orchestration team, enhance workflows, consolidate overlapping capabilities, and drive operational excellence.

• Design and implement an AI-native orchestration model for planning, creating, and delivering communications, enablement, and content.

• Utilize generative AI, agentic workflows, intelligent automation, and personalization to eliminate repetitive tasks, accelerate execution, and enhance audience experiences.

• Identify and integrate emerging AI technologies for content operations, audience targeting, and employee engagement.

• Develop AI-forward capabilities through talent development, targeted hiring, experimentation, and responsible AI adoption.

• Coordinate and craft a unified communications strategy and experience.

• Translate enterprise priorities into actionable steps and daily behaviors that foster a high-performing culture.

• Create video-first storytelling, personalized nudges, AI-driven content, and leader enablement to simplify information and speed up adoption.

• Provide relevant, timely experiences that reduce distractions, enhance understanding, and empower employees and leaders to take action.

• Measure adoption, behavior change, business results, cycle time, duplication, productivity improvements, and AI-enabled efficiencies.

• Showcase orchestration impact through enhanced employee experience, increased adoption, and measurable business outcomes.

⛳️ Requirements

• 12+ years of experience in communications, marketing, or related strategic leadership roles.

• 5+ years in a director-level or similar position managing cross-functional communications initiatives.

• Extensive knowledge of generative AI, agentic AI, intelligent automation, and AI-enabled operating models, with real-world enterprise applications.

• Proven track record in leading complex, cross-functional transformations and integrating communications, change management, and enablement.

• Demonstrated capability to build high-performing teams, establish governance, and influence senior executives within a global organization.

• Strong strategic thinking, executive communication, and data-driven decision-making skills.

• Preferred: Experience in leading AI-enabled communications, marketing, employee experience, or enterprise transformation within a large technology firm.

• Preferred: Proven success in deploying AI-powered workflows, personalization, content automation, or intelligent employee experiences at scale.

• Preferred: Experience applying product management, service design, or human-centered design principles to organizational change and employee engagement.

• Preferred: Demonstrated ability to consolidate fragmented capabilities, simplify operating models, and develop scalable, efficient organizations.

• Preferred: Expertise in modern digital communications, video-first storytelling, behavioral analytics, and change activation.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting upon continued employment.

• 10 paid holidays each calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off granted upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick time may be carried forward.

• Additional paid time off for critical or emergency family issues.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.