Senior Director, Business Operations – Growth Enablement

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Act as an operational partner to the President and heads of Medical Affairs, Pharmacovigilance, Quality, and Regulatory.

• Introduce discipline, transparency, and efficiency to lead generation, contracting, delivery, and renewals.

• Oversee the Commercial Operations, Contracts, and Business Operations teams.

• Collaborate with central commercial teams, Finance, Legal, IT, and Human Resources.

• Engage with service leaders, document shared-function challenges, and develop prioritized support plans.

• Conduct monthly operating reviews that cover pipeline, bookings, renewals, margin, capacity, contracts, and obstacles.

• Establish Salesforce as the definitive source of truth from lead generation to closed business.

• Create dashboards for lead volume, conversion rates, sales velocity, win rates, pipeline coverage, forecast accuracy, and bookings.

• Lead and cultivate the offshore Pre-Sales Lead and support the full pre-sales and contracting process.

• Set up RFx intake, bid/no-bid decisions, bid strategy, response management, and win/loss reviews.

• Scale the contracts function and introduce contract-lifecycle technology.

• Maintain an up-to-date contract registry and a proactive renewals engine.

• Standardize end-to-end processes, including service catalog, SOWs, deal-to-delivery handoff, onboarding, change orders, and invoicing readiness.

• Provide insights into capacity, utilization, and visibility for onshore/offshore operations.

• Define the EVERSANA MEDICAL scorecard and establish an operating rhythm.

• Take ownership of forecasting by linking pipeline, bookings, capacity, and revenue.

• Deliver board- and investor-ready reports.

• Co-manage multi-year growth and annual operating plans alongside the President and service leaders.

• Oversee pricing, deal economics, margin guardrails, and competitive intelligence.

• Spearhead the integration of acquired businesses and capabilities.

• Manage the business systems roadmap and leverage automation and AI for reporting, contract intake, renewals, and handoffs.

⛳️ Requirements

• 15+ years of experience in life sciences services, pharmaceuticals, or SaaS.

• 8+ years in leadership roles within commercial operations, revenue operations, contracting, or business operations.

• Proficient in Salesforce as a revenue system, including pipeline stage design, dashboards, forecasting, and data governance.

• Proven experience in leading a CRM cleanup or implementation project.

• Familiarity with selecting and implementing contract-lifecycle technology.

• Experience managing a renewals discipline at scale.

• Strong understanding of Pharmacovigilance, Medical Information, Medical Affairs, GxP Quality, and Regulatory services and obligations, including GVP, ICH E2 series, 21 CFR Part 11, and quality agreements.

• A history of owning or co-owning a P&L or bookings target.

• Proven track record of closing multi-year, multi-million-dollar outsourcing deals.

• Experience leading post-merger integration across commercial, contract, systems, and process workstreams.

• Proven ability to scale operations across regions, including offshore delivery and support teams.

• Executive presence when engaging with C-suite clients, internal leadership, and investors.

• Capability to lead through influence across matrixed functions and build trust with scientific and clinical leaders.

• Experience in building and nurturing high-performing teams through transitions and integrations.

• Skills in process design and standardization.

• Knowledge of revenue systems, data governance, and reporting, including Salesforce, contract management, and business intelligence.

• Proficiency in KPIs, forecasting, and operational rhythms.

• Governance expertise in contract and commercial risk and renewals management.

• Strategic account planning, pricing, deal desk, RFP/RFI (RFx) management, and bid strategy skills.

• Experience in integration planning and execution for acquisitions.

• Familiarity with change management and adoption processes.

• Cross-functional leadership experience across commercial, Business Development, Pre-Sales, service lines, Finance, Legal, and IT.

• Willingness to travel up to 20% to support clients, deal pursuits, and global delivery hubs or as needed.

🏝️ Benefits

• Options for remote work.

• Competitive salary and benefits package.

• Reasonable accommodations during the hiring process.

• Commitment to equal opportunity employment.

• Travel support for clients, deal pursuits, and global delivery hubs.