Senior Director, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Set the direction for Tegria’s global business operations function and implement an operational roadmap that aligns with business priorities, growth strategies, financial goals, and delivery requirements.

• Provide guidance to the Chief Strategy Officer and executive team by utilizing performance, capacity, and demand data.

• Own and refine the global operating model that integrates sales pipeline, demand forecasting, capacity planning, resource deployment, engagement operations, and performance reporting.

• Standardize processes and governance while addressing regional, service-line, and client needs.

• Lead the operational integration of acquired businesses.

• Oversee the global resource-management function, which includes demand and capacity planning, staffing coordination, bench management, roll-offs, extensions, and the pipeline-to-assignment processes.

• Establish utilization targets and take responsibility for utilization improvement strategies and the performance of the resource-management team.

• Assess consultant capacity against project demand, SPT&E opportunities, and staffing PBC opportunities.

• Ensure benched consultants have actionable plans and are well-positioned for relevant client opportunities.

• Evaluate internal capacity prior to external hiring or subcontracting.

• Collaborate with Finance on revenue and capacity forecasting, engagement margin analysis, and implications of resource decisions.

• Assist in deal and statement-of-work reviews to confirm staffing feasibility.

• Define and track operational metrics such as utilization, bench duration, time to staff, placement outcomes, backlog, forecast accuracy, and time-entry compliance.

• Convert operational data into executive insights, risks, and proposed actions.

• Lead, mentor, and develop Business Operations professionals.

• Delegate tasks, eliminate obstacles, hold accountable parties responsible, and manage performance, development, succession, and personnel actions.

• Enhance workflows, integrations, and data definitions across CRM, PSA, HRIS, recruiting, and finance systems.

• Assess analytics, automation, and AI-driven capabilities for resource matching and forecasting.

• Link capacity and demand to hiring, internal mobility, redeployment, upskilling, and reskilling.

• Perform other related duties as assigned.

⛳️ Requirements

• Bachelor’s degree in business, operations, finance, information systems, or a related field, or an equivalent combination of education and experience.

• PMP, Lean Six Sigma, or a relevant professional certification is preferred.

• Generally, 12 or more years of progressive experience in business operations, delivery operations, or resource management.

• At least five years of experience in leadership positions.

• Equivalent depth and scope of experience may be considered.

• Proven experience in leading operations and resource management within consulting, professional services, healthcare technology, IT services, or similarly complex environments.

• Preferred experience in healthcare IT consulting.

• Experience in spearheading resource-management and utilization improvement initiatives, including demand forecasting, capacity planning, consultant deployment, and bench management.

• Experience in formally leading and developing operational professionals and advising executives on operational priorities and resource decisions.

• Proven experience in leading across regions or global teams.

• Preferred experience with onshore, nearshore, or offshore delivery models and acquisition integration.

• Strong understanding of professional-services economics, resource management, and demand and capacity planning.

• Familiarity with CRM, PSA, workforce, and analytics platforms such as Salesforce, Kantata, Certinia, Workday, and Power BI.

• Ability to lead and develop a team while clearly communicating complex operational issues to executives and business leaders.

• Capable of working independently on highly complex matters with considerable latitude for judgment, while maintaining alignment with enterprise goals.

• Access to reliable internet with sufficient speed to perform job duties effectively.

• A secure, private remote office space is required.

• W2 project-based consultants must provide a computing device that meets industry standards and security best practices.

🏝️ Benefits

• Multiple health and dental plans featuring nationally recognized networks.

• Vision benefits included.

• Comprehensive wellness program available.

• Employee assistance program for you and your family.

• Retirement savings plans offered.

• Company-paid disability and life insurance coverage.

• Pre-tax savings opportunities (HSA and/or FSA) available.

• Professional development opportunities provided.

• Possibilities for remote work.

• Generous paid time off program.

• Flexible time away for vacations, illness, or personal events.

• Flexibility in scheduling.