Senior Director, Alliance Partners

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the narrative and commercial strategy to generate new business with emerging Alliance Partners on a global scale.

• Lead conversations centered on integrations, co-selling, ROI, and the commercial advantages of high-value partnerships.

• Create transition strategies for customers moving from legacy systems.

• Develop roadmaps for modern CX partnerships while ensuring compliance that enhances revenue.

• Collaborate with engineering to provide product demonstrations and proofs of concept that highlight integrations.

• Maintain an expert-level understanding of the CCaaS competitive landscape, including Genesys, NICE CXone, and Amazon Connect.

• Clearly convey Avaya’s competitive advantages.

• Cultivate, expand, and lead key partner alliance businesses.

• Oversee strategic and emerging partnerships.

• Propel the transition from legacy infrastructure toward Agentic AI and Composable CX discussions.

• Act as a trusted executive advisor and commercial architect for C-level stakeholders.

⛳️ Requirements

• 12+ years of relevant experience.

• Bachelor’s degree or equivalent experience.

• A Master of Business Administration is preferred.

• Experience in SaaS/CCaaS/CX/UCaaS sales.

• Strong preference for expertise in developing, growing, and leading key partner alliance businesses.

• Proven track record of managing strategic and emerging partners.

• Outstanding communication, presentation, and whiteboarding abilities.

• Exceptional capability to command a room and lead strategic, value-driven discussions with C-level audiences.

• Documented history of achieving and surpassing sales targets.

• Willingness to travel globally as needed to meet sales objectives.

• Must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• Flexibility to work from any major city with convenient airport access; preference for Eastern or Central Time zones.

🏝️ Benefits

• Equal Opportunity employer.

• U.S. Federal Contractor.

• Support for employee growth.

• Opportunity to work virtually/remotely.

• Global travel opportunities related to the position.