Senior Director, Accounts Receivable

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute and support the strategic vision for designated Accounts Receivable functions within Service Delivery.

• Direct, lead, and manage Accounts Receivable personnel, including tasks related to recruitment, training, coaching, counseling, and disciplinary actions.

• Supervise daily accounting operations, which encompass accounts receivable, EDI, rejection management, and denial management.

• Implement and enhance departmental best practices, policies, and standardized workflows through ongoing improvement efforts.

• Monitor outstanding accounts receivable and devise action plans using inventory management and root cause analysis techniques.

• Develop, monitor, and attain departmental metrics and enterprise benchmarks.

• Foster productive inter-departmental relationships through collaboration, leadership, and comprehensive problem-solving.

• Analyze collection trends and the effectiveness of payment processing; assist in creating executive summaries.

• Provide executive oversight for system upgrades concerning AR inventory applications.

• Conduct regular management meetings to review accounting data and address any concerns.

• Oversee RCM offshore relationships, resources, and productivity objectives.

• Design and implement a BPO tracker that compares performance against KPIs.

• Collaborate with both offshore and U.S. service delivery/collections teams to uphold client expectations.

• Participate in bi-weekly offshore team meetings focused on client issues and KPI metrics.

• Coordinate with offshore lead generation and delivery teams to facilitate new business initiatives.

• Manage vendor relationships and associated assignments.

• Undertake special projects and additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in Healthcare Administration, Business Administration, Benefits, or a related field is preferred, or equivalent training and/or experience.

• A minimum of five (5) years of experience in revenue cycle management or accounts receivable within the healthcare and/or health insurance sectors.

• At least two (2) years of supervisory, management, or leadership experience is preferred.

• Experience with offshore billing is preferred.

• Strong working knowledge of revenue cycle metrics is essential.

• Familiarity with medical billing requirements is necessary.

• Knowledge of business and financial processes and procedures is required.

• Strong supervisory and management capabilities are crucial.

• Excellent oral, written, and interpersonal communication skills at the management level are needed.

• Proficiency in financial reporting and healthcare data analysis is required.

• Strong skills in developing and delivering presentations are necessary.

• Proficient in word processing, spreadsheet, database, and presentation software.

• Strong decision-making, organizational, time management, problem-solving, and mathematical abilities are essential.

• Capability to present financial reporting and healthcare analytics to executives and managers is required.

• Ability to adapt communication styles for different audiences is essential.

• Professional communication skills with business stakeholders and IT personnel are necessary.

• Ability to lead and manage cross-functional teams is required.

• Capacity to identify recurring and front-end issues and resolve them effectively is essential.

• Ability to communicate professionally with diverse personalities is necessary.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus in line with company policies.

• Referral bonus for recommending a friend.

• Reasonable accommodations for qualified individuals with disabilities.