This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Collaborate with customers to expedite the collection of NEFCO receivables by pursuing aged accounts.

• Implement a uniform credit policy for all customers.

• Conduct daily evaluations of current customer credit and determine the creditworthiness of prospective clients.

• Monitor and resolve outstanding payment issues while providing monthly reports on collections.

• Deliver customer service support for collection-related inquiries.

• Process customer refunds, account adjustments, credit memos, deductions, reconciliations, and manage small-balance write-offs.

• Address client discrepancies and short payments.

• Collaborate with Cash Application, Sales Tax, Customer Service, Sales, senior management, and other internal teams to reconcile accounts and enhance collections.

• Oversee customers in the credit hold queue and maintain accurate customer credit files.

• Respond to inquiries regarding credit references.

• Suggest modifications to credit policies to senior management.

• Monitor account creditworthiness and discuss findings with management as necessary.

• Participate in daily huddles, weekly and monthly meetings, and AR-related projects such as Avalara and Billtrust.

• Achieve defined departmental goals and activity metrics.

• Review, correct, and authorize timecards for direct reports.

• Evaluate and approve PTO requests.

• Execute assigned tasks and additional duties supporting the Accounts Receivable Department.

⛳️ Requirements

• Preferred Qualifications: no specific qualifications stated.

• Key performance indicators include Days Sales Outstanding (DSO), Electronic Billing %, Electronic Payments %, Bad Debt Write-off %, and Implemented Improvements.