Senior Digital Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of both high-level and mid-level client accounts

• Act as the main point of contact for the assigned accounts

• Facilitate client check-ins, project updates, and performance discussions

• Offer strategic insights and identify potential risks or opportunities

• Track account health, pacing, and performance trends

• Provide reporting and performance summaries along with actionable recommendations

• Handle renewals, pinpoint expansion opportunities, and enhance net retention

• Assist in proposal development and pricing discussions with the Sales team

• Ensure accurate revenue forecasting

• Organize tasks, timelines, assets, requirements, and deliverables across various campaigns

• Oversee campaign implementation, onboarding, mid-flight adjustments, optimizations, and renewals

• Coordinate targeting updates, creative swaps, and modifications to landing pages

• Collaborate with sales, creative, content, and paid media teams

• Conduct thorough quality assurance of creative assets, ad copy, URLs, tracking tags, and platform setups

• Keep campaign data, client requests, timelines, and milestones up to date in internal systems

⛳️ Requirements

• A minimum of 5 years of experience in account management, client services, digital marketing, or project management

• Demonstrated success in managing strategic client relationships, enhancing retention and growth, and leading intricate digital projects

• Experience in an agency or digital services environment is highly preferred

• Solid understanding of key digital marketing channels, including paid search, paid social, display, content, and creative workflows

• Capability to manage multiple projects while ensuring accuracy and organization

• Excellent communication skills

• Strong time management, prioritization, and task management abilities

• Proactive approach with effective problem-solving and critical thinking skills

• Ability to interpret fundamental campaign performance metrics and articulate insights clearly

• Proficiency in utilizing CRM tools and project management systems

• Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent experience

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Paid time off

• Paid holidays

• Life and disability insurance

• Flexible work schedules

• Generous Paid Time Off

• 13 Paid Company holiday observances

• Remote work opportunities

• Casual dress work environment

• Physical fitness reimbursement

• Discounts on various events, travel, and dining

• 15% variable pay

• Additional compensation may include bonuses and equity