Senior Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and enhance the information architecture of the portal, which includes navigation, site maps, page hierarchy, labeling, taxonomy, and user flows.

• Spearhead information architecture initiatives for high-traffic pages, features, and cross-portal projects.

• Assess the potential impact of information architecture modifications on the overall user experience.

• Collaborate with external teams to ensure the portal's information architecture aligns with enterprise standards and associated digital experiences.

• Plan and execute user research activities, including usability testing, tree testing, card sorting, and generative research.

• Integrate qualitative and quantitative data, such as user research, analytics, feedback surveys, and other pertinent inputs.

• Develop and uphold site maps, user flows, wireframes, concepts, and prototypes.

• Convert complex user, content, and business requirements into straightforward, intuitive experiences.

• Communicate research results, design rationale, and suggestions to government stakeholders and product teams.

• Include users with disabilities in research efforts and apply Section 508 and WCAG accessibility standards.

• Contribute to design work within an established design system, from initial concepts to high-fidelity prototypes.

• Foster collaborative relationships across design, product, engineering, program leadership, government stakeholders, and external teams.

• Maneuver through ambiguity, shifting requirements, and intricate stakeholder environments.

• Identify design, research, and delivery risks, proactively communicate them, and suggest mitigations.

• Coach and mentor team members through constructive feedback, knowledge sharing, and design collaboration.

• Assist in hiring processes by reviewing candidate exercises and participating in panel interviews.

⛳️ Requirements

• A Bachelor's degree coupled with 7+ years of relevant professional experience.

• Additional relevant experience may substitute for formal education.

• Proven experience in conducting and applying user research within digital products or services.

• Experience in planning, conducting, and synthesizing both qualitative and quantitative research.

• At least 2 years of focus on information architecture or equivalent responsibilities, demonstrated by a portfolio showcasing work such as site maps, navigation structures, user flows, taxonomy, and wireframes.

• Experience in designing for large, complex, or content-rich websites, applications, or digital portals.

• Familiarity with working within an established design system.

• Strong capability to translate research findings, analytics, user needs, and complex requirements into actionable design recommendations.

• Experience presenting work to senior clients or stakeholders and articulating the rationale behind design decisions.

• Experience in mentoring or providing design guidance to other team members.

• Proficiency with contemporary design and collaboration tools such as Figma, Miro, or similar platforms.

• Understanding of accessible and inclusive design practices.

• Ability to obtain and maintain a Public Trust clearance.

• Preferred: experience supporting federal government digital services or modernization initiatives.

• Preferred: experience in designing healthcare, benefits, patient-facing, or other complex service-oriented digital experiences.

• Preferred: experience with large-scale portals, content ecosystems, or intricate navigation structures.

• Preferred: familiarity with information architecture research methods and tools, including tree testing and card sorting.

• Preferred: experience incorporating web analytics or other quantitative data into UX and information architecture decisions.

• Preferred: knowledge of Section 508 and WCAG accessibility standards.

• Preferred: experience conducting research within government review, approval, recruitment, or participant-management processes.

🏝️ Benefits

• Company-subsidized health, dental, and vision insurance.

• Flexible PTO.

• 401K with employer match.

• Paid parental leave after one year of service.

• Employee Assistance Program.