Senior Deployment Strategist – Sr. DS

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the delivery of customer deployments from the initial kickoff to a live, adopted, and value-validated production solution.

• Act as the sole accountable owner for customer outcomes.

• Establish minimum viable solutions, success criteria, milestones, and timelines.

• Convert customer business challenges into requirements documents, specifications, or PRDs.

• Prioritize backlogs, manage scope, sequence milestones, and oversee daily execution with Forward Deployed Engineers.

• Serve as the primary QA tester and verify customer solutions prior to delivery.

• Guide Operations Success Management teams on QA, adoption, and continuous improvement for production-scale use cases.

• Configure the MelodyArc platform, including workflow setup, data mapping, queries, and basic scripting.

• Manage communication with stakeholders ranging from frontline operators to senior sponsors.

• Handle escalations and resolve technical, political, and process-related issues.

• Oversee go-live processes and manage the cutover.

• Foster adoption through user feedback, iterative improvements, and measurement of business value.

• Define ongoing support and maintenance strategies.

• Develop customer-facing documentation and enablement materials.

• Ensure a smooth transition to steady-state operations.

• Collaborate with Sales and Account teams on discovery and value assessment for new and expansion opportunities.

⛳️ Requirements

• A minimum of 6 years of client-facing or internal enterprise team delivery experience in deployment strategy, technical program/project management, solutions/implementation consulting, or product management within a technology firm or top-tier consultancy.

• Proven track record of owning complex projects from start to finish, including scoping, sequencing milestones, managing scope, and delivering to production or launch.

• Strong understanding of product and systems thinking.

• Capability to translate unclear business problems into precise requirements, success criteria, and prioritized plans.

• Technical proficiency with data and workflow tools.

• Ability to read and write SQL.

• Experience in mapping data, configuring software, and validating solutions independently without requiring engineering assistance for routine tasks.

• Exceptional written and verbal communication skills.

• Executive presence to establish trust and influence decisions with senior stakeholders.

• A relentless, hands-on execution mindset.

• Experience in deploying enterprise software, data, or AI/ML solutions into production at recognized accounts (preferred).

• Experience in writing specifications, iterating on prototypes with engineering, and participating in an agile delivery framework (preferred).

• Familiarity with value-based scoping and quantifying business outcomes (preferred).

• Knowledge of customer service operations, supply chain, or general business-process operations (preferred).

• Comfort with basic scripting, APIs, and integration concepts (preferred).

• Previous experience as a founder, builder, or part of an early team at a high-growth startup (preferred).

🏝️ Benefits

• Equity

• Medical coverage

• Dental coverage

• Vision coverage

• 401(k) with company match

• Flexible paid time off

• Paid parental leave

• Some travel to customer sites may be required