Senior Defined Benefits Client Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee the delivery of Defined Benefit services from the client's viewpoint.

• Collaborate with various teams and solutions involved in the overall client service delivery.

• Actively identify and implement ideas and solutions tailored to client needs.

• Create client-specific strategies to enhance the utilization of Defined Benefit solutions.

• Gain insights into each client's industry and the priorities of their benefits organization.

• Remain updated on pertinent regulatory, legislative, and market developments.

• Foster the development, growth, and success of team members within the Defined Benefit sector.

• Recognize, communicate, and manage risks associated with Defined Benefit service delivery.

• Achieve or surpass profitability, operational health, Confluence adherence, and client satisfaction targets.

• Engage in presentations for prospective clients and participate in the sales process.

• Cultivate collaborative relationships across various teams to facilitate effective and consistent client service.

• Aid in the growth and advancement of Defined Benefit talent.

• Contribute to opportunities with prospective clients.

⛳️ Requirements

• 10+ years of relevant experience in Defined Benefit (DB), including support for a diverse range of clients.

• Proven ability to facilitate and lead positive transformations for clients and colleagues.

• Strong communication skills, with the capability to simplify complex ideas and translate strategic objectives into clear team priorities and actions.

• Innovative and creative problem-solving approach.

• Ability to identify and create collaborative opportunities across the organization to achieve results.

• Leadership approach that is inclusive and service-oriented.

• Strong client focus and a dedication to providing a unique client experience.

• Effective organizational and prioritization abilities, including the skill to provide clear directions and transform valuable ideas into actionable plans.

• Capacity to lead through periods of change and unite colleagues to reach common goals.

• Strong interpersonal and relationship-building capabilities, fostering trust, respect, and cooperation among team members.

• Authorization to work in the United States without current or future visa sponsorship is required.

• Successful completion of a background check is contingent upon an offer.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off policy.

• Parental leave.

• Opportunities for continuing education.

• Career growth prospects.

• Flexible working arrangements whenever feasible.

• Competitive total rewards package.

• Ongoing education and training.

• Occasional travel to physical office locations may be necessary.