Senior Customer Trust Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of and develop the customer-trust program for the EMEA region as the inaugural Customer Trust hire.

• Establish the prioritization, escalation, and resolution processes for trust-related discussions.

• Assist in scaling the trust response framework as the volume of deals increases, ensuring quality and turnaround time remain intact.

• Convert customer security requirements into internal controls, evidence, and necessary product or operational specifications.

• Monitor and drive the resolution of discrepancies between customer expectations and Abnormal's control framework.

• Collaborate with EMEA Engineering and Sales teams, as well as Security and Legal departments.

• Keep abreast of customer expectations and regulatory developments, including the EU AI Act and GDPR.

• Ensure that content in Responsive and documentation in SafeBase Trust Center for EMEA is current and accurate.

• Provide support for the tools that facilitate the trust response process.

• Relay updates on conversation status, deal risks, unresolved issues, program health, and key risks to stakeholders, Sales leadership, and senior management.

• Participate in ad-hoc projects as needed.

⛳️ Requirements

• 7 to 10 years of experience in roles focused on customer-facing security, trust, or compliance.

• Knowledge of SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires.

• Proven experience in translating customer security requirements into internal controls, evidence, and product or operational needs.

• Strong project management capabilities.

• Exceptional written and verbal communication skills, able to articulate complex security and privacy concepts to both technical and non-technical audiences.

• Experience assisting customers in building trust with products subject to the EU AI Act and GDPR.

• Familiarity with engaging German works councils.

• A Bachelor's degree or equivalent experience is required.

• Certifications such as CIPP/E, CIPM, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor are advantageous.

• Experience with Responsive and SafeBase Trust Center is a plus.

• Background in a fast-paced, high-growth technology environment is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunity for professional growth and development.

• Work in a dynamic and innovative environment.

• Flexible working hours and remote work options.