Senior Customer Success Solutions Architect

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the onboarding and adoption process for designated accounts, starting from the initial deployment of N9300 Smart Switches and Hypershield and continuing through to expanded production utilization.

• Assist customers in the design and deployment of the Hypershield controller within virtualization environments and the on-premises control plane.

• Facilitate value realization by collaborating with customers to design policies and establish production use cases.

• Provide support for top-of-rack segmentation and enforcement, zone-based segmentation, and secure data center interconnects.

• Cultivate technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor.

• Conduct workshops and enablement sessions to expedite adoption.

• Identify and address adoption obstacles in collaboration with engineering and support teams.

• Escalate and resolve customer issues effectively.

• Create reusable customer success resources, including training materials, reference architectures, and documentation.

• Coordinate efforts across engineering, support, partners, product, and marketing teams.

⛳️ Requirements

• Bachelor’s degree with over 8 years of relevant experience, Master’s degree with more than 6 years of relevant experience, or PhD with at least 3 years of relevant experience.

• Proven experience with Cisco Nexus / NX-OS in a production environment, including L3 routing, VRFs, and fabric operations; equivalent experience with another major vendor is acceptable.

• Direct customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, managing the technical relationship and outcomes.

• Professional experience with enterprise virtualization and VM/appliance deployment.

• Capability to guide and troubleshoot hypervisor-based installations such as VMware vSphere, Nutanix AHV, Proxmox, or similar platforms.

• Experience with Linux systems in a production setting, including troubleshooting skills.

• Proven track record of onboarding and deploying solutions into customer production environments, including assisting the customer’s team through the process.

• Knowledge of VXLAN EVPN fabric.

• Expertise in network segmentation and firewall policy design.

• Understanding of the NetOps/NetSecOps operational split in data center security.

• Familiarity with operational Kubernetes, including YAML-based configuration.

• Ability to deploy and customize a Kubernetes-based platform installation to meet customer requirements.

• CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certifications are a plus.

• Experience with NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, and Ansible.

• Skill in REST API-based policy automation.

• Nexus Dashboard experience is considered a strong advantage.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• Ten paid holidays each full calendar year.

• One floating holiday for non-exempt employees.

• One paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• Four paid days off for personal wellness.

• Flexible vacation time off program for exempt employees.

• Sixteen days of paid vacation time per full calendar year for non-exempt employees.

• Eighty hours of sick time off provided at hire and each January 1st thereafter.

• Up to eighty hours of unused sick time may be carried forward.

• Additional paid time off for critical or emergency family issues.

• Optional ten paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles.