Senior Customer Success Solutions Architect

This is a fully remote position, open to applicants in Alabama, +17 more locations.

📋 Description

• Take charge of the onboarding and adoption process for designated accounts, starting from the initial deployment of N9300 Smart Switches and Hypershield and progressing to expanded production use.

• Assist customers in designing and implementing the Hypershield controller within virtualization environments and on-premises control planes.

• Aid customers in formulating policies and establishing production use cases, which include top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnects.

• Develop technical relationships with NetOps and NetSecOps stakeholders, serving as a trusted advisor.

• Conduct workshops and enablement sessions to expedite adoption.

• Identify and eliminate adoption obstacles, working with engineering and support teams to escalate and resolve customer issues.

• Create reusable training materials, reference architectures, and documentation to assist customers in reliable deployment and operation in production.

• Collaborate with engineering, support, partners, product, and marketing teams.

⛳️ Requirements

• Bachelor’s degree with over 8 years of relevant experience, a Master’s degree with over 6 years of relevant experience, or a PhD with at least 3 years of relevant experience.

• Proficiency with Cisco Nexus / NX-OS in production environments, including L3 routing, VRFs, and fabric operations; equivalent experience with another major vendor is acceptable.

• Experience in customer-facing roles as a solutions advisor, CSM, PS consultant, or SE, responsible for managing the technical relationship and outcomes.

• Professional experience in enterprise virtualization and VM/appliance deployment, including troubleshooting hypervisor-based installations.

• Hands-on experience with Linux systems in production, including troubleshooting capabilities.

• Experience in onboarding and deploying solutions into customer production environments, guiding customer teams throughout the process.

• Knowledge of VXLAN EVPN fabric, including an understanding of top-of-rack, zone segmentation, and data-center interconnects.

• Expertise in network segmentation and firewall policy design.

• Familiarity with the NetOps/NetSecOps operational split in data-center security.

• Basic understanding of operational Kubernetes, including YAML-based configuration and deploying/tailoring Kubernetes-based platform installations.

• Possession of CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert certification is a plus.

• Experience with NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, Ansible, and REST API-based policy automation.

• Experience with Nexus Dashboard is considered a strong advantage.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disabilities.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting upon continued employment.

• Ten paid holidays each full calendar year.

• One floating holiday for non-exempt employees.

• One paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• Four paid days off for personal wellness.

• Sixteen days of paid vacation per full calendar year for non-exempt employees.

• A flexible vacation time off program with no set limit for eligible exempt employees.

• Eighty hours of sick leave provided at hire and each January 1st thereafter.

• Up to eighty hours of unused sick time carried forward annually.

• Additional paid time off for critical or emergency family matters.

• Optional ten paid volunteer days each full calendar year.

• Annual bonuses for non-sales roles.

• Performance-based incentive pay for employees on sales plans.