Senior Customer Success Manager

This is a fully remote position, open to applicants in New Jersey, +7 more states.

📋 Description

• Oversee, assist, and enhance a portfolio of enterprise B2B clients.

• Engage with both executive-level and operational stakeholders to gain insights and develop expertise regarding user value and engagement.

• Foster business growth by recognizing patterns and synergies among end-user use cases.

• Actively share customer insights and learnings with the wider Stravito team.

• Report directly to the Lead Customer Success Manager for the US.

• Collaborate closely with Product, Technology, and Design teams.

⛳️ Requirements

• 5+ years of experience as an enterprise Customer Success Manager.

• Proven experience managing complex Fortune 1000 accounts.

• Customer-focused mindset: capable of identifying the underlying factors behind stakeholder feedback.

• Business acumen with the ability to grow and scale customer relationships.

• Ability to excel in startup and remote-first settings.

• Excellent interpersonal and communication skills.

• Proficiency in English, both written and spoken.

• Must be a current tax resident in Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas, or Virginia.

🏝️ Benefits

• Remote-first and globally distributed team.

• Company events held a few times each year.

• Enjoyable and collaborative work environment.

• No micro-management.

• Competitive compensation package.

• Opportunity to work with cutting-edge technology such as GenAI.