Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide assistance to customers—mainly tax advisory firms and their clients—through email, phone, and various digital support channels.

• Address inquiries related to the GWP-Digital product and its associated digital processes.

• Collaborate with customers to identify appropriate solutions.

• Analyze and document support inquiries effectively.

• Manage support requests in an organized and transparent manner.

• Recognize recurring issues and communicate feedback to the Product and Development teams.

• Contribute to the optimization of support processes and the ongoing enhancement of service quality.

• Collaborate closely with other departments.

• Assist in the continuous improvement of customer communications.

⛳️ Requirements

• Some experience in customer support is essential.

• Ideally, familiarity with the tax advisory sector.

• Strong focus on service and customer satisfaction.

• Friendly, confident, and solution-oriented communication abilities.

• Eagerness to learn about new digital products and their technical aspects.

• A structured, self-driven, and independent working style.

• Proficiency in German is required.

🏝️ Benefits

• A significant level of responsibility, the chance to actively influence the company's direction, and a motivated, success-driven team.

• Weekly team meetings and ongoing feedback.

• Remote-first working model with hybrid options available.

• Flexible working hours.

• Budget for coworking space.

• Option for workations.

• Paid time off on December 24 and 31.

• Access to the Udemy program for personalized professional development.

• Corporate benefits program.

• Discounted mobile phone plans.

• Employer-supported savings benefits.

• Above-statutory contributions to occupational pension schemes.

• Loyalty bonuses.

• Company-sponsored health insurance.

• Public transport pass.

• Discounted fitness and wellness offerings in your city through egym.

• Bike leasing options.

• Monthly team gatherings.

• Dog-friendly office environment at the headquarters in Kassel.