340B Client Success Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Cultivate strong relationships with key client stakeholders to gain insight into business objectives, challenges, and success metrics.

• Convert client requirements into actionable strategies utilizing software solutions.

• Oversee client accounts using Salesforce, ensuring accurate documentation of interactions, client profiles, and contacts.

• Deliver client training and support regarding product features and best practices.

• Build long-lasting relationships to promote client satisfaction and retention.

• Conduct regular check-ins with clients to evaluate satisfaction, address concerns, and escalate issues when necessary.

• Advocate for the client's voice internally to shape product development, service improvements, and strategic initiatives.

• Anticipate issues and collaborate with support teams to guarantee smooth delivery and ongoing enhancement.

• Promote client satisfaction, retention, and revenue growth.

⛳️ Requirements

• Bachelor's degree in business, healthcare, operations, or a related discipline.

• Over 5 years of experience in client relationship management, account strategy, or client management within a software delivery framework.

• Demonstrated success in managing enterprise clients and achieving business outcomes through technology.

• Proficient in advanced Excel functionalities, including V-Lookup, Pivot Tables, Charts & Graphs, and Formulas.

• Capability to manage and lead effectively during periods of organizational change and transformation.

• Strong business acumen with the ability to connect software capabilities to client KPIs and strategic objectives.

• Outstanding communication, presentation, and negotiation abilities.

• Familiarity with CRM and analytics tools (e.g., Salesforce).

• 340B ACE certification is preferred.

• Pharmacy experience is preferred.

• Proficient in data reporting and analysis.

• Knowledge of hospital/pharmacy systems, workflows, prescribing, and revenue cycles.

• Willingness and ability to travel for client meetings.

• Must be a U.S. citizen and comply with hospital credentialing standards.

🏝️ Benefits

• Health insurance

• Flexible Spending Account (FSA)

• Dental and vision insurance

• 401(k) retirement plan

• Paid time off