Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• Lead, develop, and manage a team of Field Reimbursement Managers directly.

• Implement the PECS Field Reimbursement Manager strategy throughout the South region.

• Ensure that healthcare providers, patients, and caregivers have the necessary information, tools, and resources to initiate and maintain therapy.

• Promote communication among Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments.

• Inspire, coach, develop, and retain a diverse team.

• Oversee a regionally aligned team of up to 10 direct reports to enhance access and fulfillment impact.

• Formulate both short- and long-term strategic plans and oversee the execution of related tactics.

• Drive the district vision, cultivate team culture, foster accountability, manage FRM performance, establish customer relationships, and accomplish team objectives.

• Mentor FRMs to utilize data insights and account management skills to overcome access obstacles.

• Assist in identifying and resolving patient barriers related to Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit.

• Build trust-based relationships and collaborate with both internal and external partners.

• Operate in the field with minimal supervision.

• Manage and allocate the budget in accordance with team goals.

• Execute responsibilities in alignment with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement.

• Report to the Field Director for Field Access & Affordability Solutions within PECS.

⛳️ Requirements

• A Bachelor’s Degree is mandatory.

• An MBA or other relevant graduate-level degree is preferred.

• A minimum of 8 years of experience in healthcare business is required.

• A focus on biopharmaceutical market access, field reimbursement, or managed markets is preferred.

• Familiarity with account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.

• At least 3 years of direct management experience.

• Proven leadership skills and successful performance in previous positions.

• A valid Driver's License in one of the 50 United States is required.

• Must reside within the designated geography or be willing to relocate.

• Experience in the neuroscience disease state is preferred.

• An MBA or other advanced degree/relevant certifications are preferred.

• Demonstrated ability to navigate complex and high-profile business situations.

• Experience in devising and implementing customer-oriented strategies.

• Ability to collaborate effectively in a cross-functional matrix environment.

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Experience in the Neuroscience therapeutic market is a plus.

• A demonstrated commitment to exploring and applying emerging technologies, such as AI, over time is preferred.

• Experience in building team AI literacy and confidence while promoting responsible AI use and sound judgment is preferred.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Inclusive work environment.

• Equal Opportunity Employer.

• Inclusive interview process and accommodation support.