Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a comprehensive understanding of customers’ business goals and implement strategies that promote customer success.

• Safeguard and enhance a multi-million-dollar portfolio by focusing on renewals, reducing churn, and fostering growth.

• Serve as the primary customer contact, ensuring clients are updated on product enhancements, use cases, training opportunities, and value realization.

• Act as a trusted advisor, providing insights on industry trends, digital transformation, and maximizing return on investment.

• Collaborate with Sales, Product, Training, and Support teams to effectively meet and anticipate customer requirements.

• Create and execute customer success plans that align with strategic goals.

• Conduct quarterly Customer Success Reviews.

• Promote adoption through onboarding, training initiatives, user forums, and regular engagement.

• Manage customer renewals and work to minimize churn.

• Collaborate on account strategies for expansion, cross-selling, and upselling.

• Address customer issues and obstacles by coordinating with Support and Development teams.

• Identify capability gaps and advocate for necessary feature improvements.

• Utilize customer relationships to facilitate expansion into other sites, business units, or partner organizations.

⛳️ Requirements

• A minimum of 5 years in a customer-facing role with a B2B SaaS company or a comparable technology firm, particularly with multinational organizations, OR 5+ years of experience in industrial or manufacturing sectors.

• Familiarity with time-series data and analytics in manufacturing, along with an understanding of IT/OT requirements and priorities.

• Proven experience engaging with and presenting to Senior Directors and above at global Fortune 500 companies.

• A data-driven mindset with an understanding of customer health metrics and the ability to pivot account strategies accordingly.

• Capability to convert corporate objectives into strategic account priorities and achieve stakeholder alignment.

• Experience managing the renewal process.

• Proven track record of working collaboratively with Sales and Services teams to develop and implement account plans that foster customer advocacy and growth.

• Must possess authorization to work in the country of residence.

• Please note that Seeq does not sponsor US F1 or H-1B work visas.

🏝️ Benefits

• 12-week paid family leave at Seeq.

• Unlimited paid time off (PTO).

• Reimbursements for internet and mobile phone expenses.

• Comprehensive medical benefits.

• Group term life insurance coverage.

• Short-term and long-term disability insurance with pre-tax benefits.

• Optional vision and dental insurance (including orthodontia).

• Vacation bonus program.

• Employee Assistance Program (EAP).

• Generous allowance for home office setup.

• Competitive salary package.