Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage a diverse portfolio of customer relationships across various industries.

• Implement strategies and execute tactics that align with customers' objectives in cybersecurity and risk management.

• Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and areas of cybersecurity risk.

• Promote retention and growth within the account portfolio, ensuring accurate forecasting and close collaboration with internal Sales teams.

• Manage the renewals process from quote to cash for the business portfolio, largely independently of Sales involvement.

• Identify opportunities to enhance customer value through platform adoption, introducing new use cases, and fostering expanded engagement.

• Develop and maintain relationships within client organizations, ranging from daily users to C-suite executives, facilitating high-level connections.

• Advocate for the customer's voice in discussions regarding product feedback and service delivery.

• Travel to key accounts as necessary (~35–40%), including biannual in-person visits for accounts generating over $100K ARR.

⛳️ Requirements

• A bachelor's degree is required.

• 5–7 years of experience in account management, customer success, technical account management, or a similar customer-facing role — essential for the senior title.

• A solid understanding of cybersecurity or third-party risk management practices is necessary.

• Strong technical aptitude is required to translate platform capabilities into business value from the customer's viewpoint.

• Proven ownership of renewals, including understanding quote-to-cash processes, with minimal Sales involvement.

• Excellent written and verbal communication skills paired with exceptional organizational abilities.

• This position does not offer immigration sponsorship.

🏝️ Benefits

• Competitive salary

• Stock options

• Health benefits

• Unlimited PTO

• Parental leave

• Tuition reimbursements

• Annual performance-based incentive compensation awards

• Equity

• Reasonable accommodations for qualified individuals with disabilities