Customer Success Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Act as the main point of contact for current clients through scheduled phone and Zoom meetings.

• Conduct regular check-ins with clients to foster relationships, gather feedback, and ensure their satisfaction.

• Address client concerns, detect issues proactively, and coordinate with internal teams for prompt resolution.

• Represent clients by following up on action items and keeping them updated.

• Motivate satisfied clients to provide reviews, testimonials, and engage in case studies.

• Monitor customer sentiment, maintain comprehensive CRM notes, and oversee overall client health.

• Spot opportunities to enhance the customer experience and suggest process improvements.

• Work closely with Account Managers, PR, Operations, and Leadership to ensure an exceptional client experience.

• Enhance client satisfaction, boost retention, and support clients in becoming enthusiastic advocates for Zen Media.

⛳️ Requirements

• Native-level English proficiency is essential.

• A minimum of 2 years of experience in Customer Success, Customer Support, Client Services, Hospitality, or another customer-facing role.

• Exceptional spoken and written English skills.

• Excellent communication and active listening abilities.

• High emotional intelligence and empathy.

• Confidence in managing conversations via phone and Zoom.

• Strong organizational capabilities.

• Excellent follow-up skills and attention to detail.

• A calm, professional, and solution-oriented demeanor in challenging client situations.

• Self-driven and proactive.

• Comfortable overseeing multiple client relationships.

• Familiarity with CRM or project management tools is a plus.

• Experience working with US-based clients is preferred.

• Background in a marketing agency, PR agency, SaaS, or digital services setting is preferred.

• Knowledge of customer satisfaction, retention strategies, and online review generation is advantageous.

• Experience collaborating with various internal teams to resolve client issues is preferred.

🏝️ Benefits

• Remote work arrangement.

• Opportunity to cultivate meaningful client relationships.

• Chance to contribute to client satisfaction, retention, and advocacy.

• Collaboration with Account Managers, PR, Operations, and Leadership.

• Professional growth through process improvement and cross-functional collaboration.