Senior Customer Success Manager

This is a fully remote position, open to applicants in California, +14 more states.

📋 Description

• Report directly to the Director of Customer Success.

• Manage a portfolio of accounts that generate between $5–$10 million in annual revenue.

• Implement and refine marketing campaigns for the accounts under your purview.

• Expand the portfolio by introducing new placements and campaigns, as well as increasing budgets or pricing.

• Collaborate with product and technology teams to develop scalable Customer Success tools.

• Act as a strategic partner and subject matter expert for customers targeting lower-income consumers.

• Take ownership of the commercial strategy for the assigned vertical and formulate a go-to-market plan.

• Create sales materials and establish positioning for the specific vertical.

• Work internally to enhance placements and campaigns.

• Share insights, trends, and best practices from the industry with colleagues.

• Facilitate strategic planning sessions with key accounts, which will require travel at least quarterly.

⛳️ Requirements

• Over 8 years of experience in enterprise customer success or account management.

• Background in digital marketing, whether at a publisher, agency, or advertiser.

• Outstanding written and verbal presentation and communication abilities.

• Strong skills in problem-solving and project management.

• Proven capacity to manage competing priorities and work effectively amid ambiguity.

• Keen attention to detail and proficiency in navigating technical systems.

• Experience in executing campaigns, analyzing performance metrics, and identifying areas for optimization.

• Excellent relationship-building capabilities, with a proven track record of quickly establishing trust both internally and externally.

• A passion for fostering a business with a significant social mission that bridges the private and public sectors.

• Willingness to travel for strategic planning sessions with key accounts at least quarterly.

• Candidates must reside in one of the specified eligible U.S. states.

• Authorization to work in the United States for any employer is required.

🏝️ Benefits

• Engaging work that contributes to a shared sense of mission.

• A remote-friendly work environment with a dog-friendly office located in Downtown Brooklyn.

• Company-wide retreats and team gatherings approximately twice a year.

• 20 days of paid time off (PTO).

• 4% matching on 401K contributions.

• Up to $10,000 in lifetime fertility expense reimbursement through Carrot Fertility.

• Comprehensive Medical, Dental, and Vision insurance options.

• Complimentary access to services such as Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health.

• Performance-based bonuses.

• Equity opportunities.