Client Success Manager, Healthcare Revenue Cycle

This is a fully remote position, open to applicants in Texas.

📋 Description

• Formulate detailed strategies aimed at enhancing client retention, engagement, and growth.

• Determine key client success metrics and essential success factors.

• Examine customer data to uncover trends, challenges, and opportunities for optimization.

• Deliver valuable insights to the Client Success team.

• Foster relationships with client partners.

• Address client issues and pinpoint upselling or cross-selling opportunities.

• Execute process enhancements within the client success area.

• Streamline operations to improve efficiency.

• Monitor client success metrics.

• Identify improvement areas and communicate progress to senior management.

• Collaborate with sales, marketing, product development, support, and implementation teams to guarantee a smooth customer experience.

⛳️ Requirements

• Travel up to 25% is necessary.

• A bachelor's degree is advantageous.

• Over 10 years of experience in revenue cycle management with a focus on Patient Access in the healthcare sector.

• More than 7 years of experience with HIS systems.

• A background in provider services is recommended.

• Experience in Healthcare Project Management or Consulting is desirable.

• Proficient in Generative AI tools.

• HFMA or CRCR certification is advantageous.

• Strong skills with Salesforce or a comparable Client Relationship Management system.

• A holistic, big-picture approach with the capability to resolve issues effectively.

• A collaborative team player, capable of working across various groups and learning from others, especially in sales, marketing, product, support, and implementation.

• Adaptable to changing organizational needs.

🏝️ Benefits

• Flexible Time Off: 20 Days.

• Competitive compensation package along with a bonus plan.

• Comprehensive medical, dental, and vision benefits.

• Matching 401K plan.

• Flexible work environment.

• Opportunity to work remotely.

• Volunteer time off.

• Vacation days.

• Sick leave.

• 12 paid holidays.