Customer Success Manager – US, Canada

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Foster and enhance enduring relationships with key Corporate and Enterprise clients.

• Serve as a trusted advisor for designated accounts, engaging with stakeholders across various levels, including C-suite executives.

• Oversee and audit delivery processes in implementation projects for Corporate and Enterprise clientele.

• Detect early warning signs to avert delivery and launch-related complications.

• Assist clients in achieving their desired results through product consulting, value realization, and maximizing ROI.

• Expand the customer base by ensuring zero churn and actively pursuing cross-selling and up-selling opportunities.

⛳️ Requirements

• A minimum of 3 years of experience working with global segment clients, ideally in North America.

• Proficient in English, both spoken and written, with the ability to communicate effectively at an executive level.

• Familiarity with CRM, ERP, core systems, LC/NC solutions, or other corporate software.

• Proven experience in managing customer portfolios through regular interactions with clients and designated integrator partners.

• Demonstrated experience in overseeing software implementations, customizations, or detailed product demonstrations for corporate software.

• Exceptional customer-focused communication and presentation abilities.

• Strong commercial awareness, including negotiation and renewal management skills.

• Outstanding time management and efficiency capabilities.

🏝️ Benefits

• Clear career progression pathways.

• Opportunities for mentorship.

• Access to ongoing learning initiatives.

• Flexible work arrangements.

• Programs that promote schedule management, productivity, and well-being.

• Acknowledgment of achievements and contributions.

• An innovative culture that encourages fresh ideas and modern technologies.

• Competitive salary and benefits packages that support employees and their families.

• A rewards program that recognizes contributions and dedication.