Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the onboarding process and implementation strategies for new clients.

• Collaborate with the Sales team to ensure the successful deployment of Coder’s platform.

• Eliminate obstacles to client adoption and assist customers in reaching their desired results.

• Gain an understanding of customer objectives, challenges, and use cases to offer personalized guidance.

• Spot opportunities for growth and partner with Sales on upselling and cross-selling initiatives.

• Manage renewals and forecasting activities.

• Act as the main point of contact for inquiries, issues, and escalations.

• Work alongside Coder teams to address customer concerns.

• Track and report on customer health metrics and usage statistics.

• Develop in-depth knowledge of Coder’s products to ensure comprehensive customer support.

⛳️ Requirements

• A minimum of 3 years of experience in software/SaaS sales and/or customer success.

• Preference for candidates with enterprise experience.

• Familiarity with cloud infrastructure, DevOps practices, developer tools, coding agents, platform engineering, CI/CD, and the software development life cycle (SDLC).

• Practical experience with Salesforce and other leading Customer Success platforms.

• Proven ability to establish relationships with executive, business, and technical stakeholders.

• Capability to deliver actionable customer insights to Product and cross-functional teams.

• Experience in startup environments is a plus.

• Excellent verbal communication and technical writing abilities.

• A creative and analytical approach to problem-solving.

• Preferred experience in customer success or sales specifically focused on developer tools.

• Renewal management experience is advantageous.

• Familiarity with Totango or similar Customer Success platforms is preferred.

• Knowledge of AI and the developer tools ecosystem is a plus.

🏝️ Benefits

• Equity.

• Commission.

• Remote work options.

• A transparent interview process.

• AI tools allowed for take-home assessments.

• Commitment to equal employment opportunities.