Senior Customer Success Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the primary technical lead, ensuring long-term customer success with the Veeam Data Platform.

• Set up customer accounts, tailor backup policies and storage, assist with onboarding, guide stakeholders, and establish support channels.

• Discover migration opportunities, assess usage and environments, develop success plans, and align business objectives with product usage.

• Perform assessments, create protection strategies, and recommend software solutions and architectures within the Veeam Data Platform.

• Execute recovery simulations, implement the Veeam Data Resilience Maturity Model, and provide quarterly resilience reports.

• Observe churn-risk indicators, formulate mitigation strategies, and collaborate on renewal plans.

• Develop business cases, determine total cost of ownership, articulate value propositions for growth, and schedule checkpoint reviews with stakeholders.

• Engage with CISO/CIO stakeholders, providing updates on risk, status, and opportunities.

• Work together on marketing-driven campaigns to enhance adoption and growth.

• Manage 5–50 Enterprise and Commercial-Named accounts with annual recurring revenue exceeding $100K under a long-term account management model.

• Own the technical success strategy and adoption roadmap; influence pricing, commercial conditions, and renewal terms in collaboration with Sales and Customer Success leadership.

⛳️ Requirements

• Over 5 years of experience in customer-facing engineering positions focusing on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager).

• Proficient in English at an advanced level.

• Practical expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and best practices in disaster recovery and recovery.

• Significant experience in designing and implementing protection plans, migrations, and recovery simulations.

• VMCE certification is mandatory; however, it can be obtained post-hire within a mutually agreed timeframe.

• Demonstrated ability to convert business outcomes into technical adoption roadmaps and measurable value.

• Skills in engaging executive stakeholders, particularly CISO/CIO personnel.

• Exceptional communication, cross-functional collaboration, and stakeholder management abilities.

🏝️ Benefits

• 25 paid vacation days, additional RTT days, 4 extra global VeeaMe Days for self-care, and 24 paid volunteer hours annually through Veeam Cares.

• Comprehensive public health insurance with extensive medical coverage.

• Employer-funded private medical, dental, optical, and wellness plans through Axa, including options for dependents.

• Life insurance with increased coverage beyond the Social Security threshold.

• Educational pension contributions for dependent children up to age 26 if they are in full-time education.

• Contributions to state and supplementary pensions provided by Veeam.

• Opportunities for professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as the annual Global Day of Learning.