Senior Customer Success Architect, Cortex

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide support to clients after purchase and facilitate the effective adoption of Palo Alto Networks' solutions.

• Foster customer return on investment (ROI) and added value.

• Diagnose and resolve critical issues.

• Serve as a reliable product subject-matter expert for customer inquiries and technical requirements.

• Develop scripts and resolve technical challenges.

• Educate customers and handle other technical requests.

• Work in collaboration with product and engineering teams to enhance product value for customers and partners.

• Convert team technical expertise into customer-facing articles and guides.

• Enhance the security infrastructure of customers.

⛳️ Requirements

• A minimum of 8 years of experience in Security Operations or Engineering.

• Familiarity with SIEM, SOAR, SOC, and/or XDR/EDR environments.

• Knowledge of cloud technologies and providers such as GCP, AWS, and Azure.

• Strong comprehension of enterprise security and IT products, systems, and processes.

• Experience in Linux system administration and troubleshooting.

• Proficiency in scripting using Python and/or JavaScript.

• Capability to thrive in a dynamic, matrixed environment and handle multiple tasks under pressure.

• Expertise in collaborating with and influencing cross-functional teams.

• Excellent communication skills and the ability to establish and maintain customer relationships.

• Previous experience in customer-facing roles.

• Candidates must not require immigration sponsorship; this position does not offer visa sponsorship.

🏝️ Benefits

• Potential inclusion of restricted stock units.

• Possible bonus opportunities.

• A range of employee benefits are provided (specific benefits are not detailed).