Senior Customer Success Analyst – Legal Segment

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of key accounts utilizing a High-Touch model, which includes a schedule of monthly and executive meetings, client visits, and organized Executive Business Reviews (EBRs).

• Discover and assess opportunities for revenue growth (upselling and cross-selling), collaborating with the sales team to generate and meet pipeline and closing targets.

• Track account health metrics (Health Score, NPS, product adoption) and take proactive measures in situations where there is a risk of churn.

• Create and deliver tailored success plans that align customer objectives with available product resources and the product roadmap.

• Generate internal documentation and follow-up reports post-visits, detailing risks, opportunities, and subsequent actions.

• Exhibit a digital mindset, a keen curiosity for emerging technologies, and a desire to comprehend how Artificial Intelligence can enhance processes, experiences, and outcomes.

• Collaborate with the Projuris Empresas product, part of Starian’s SaaS offerings focused on legal intelligence and other business sectors.

⛳️ Requirements

• Bachelor’s degree in Law.

• Strong background in Customer Success, particularly with enterprise-level accounts.

• Expertise in Customer Success metrics (NDR, Churn, LTV, Health Score) and CRM platforms.

• Practical understanding of account management methodologies (QBR, EBR, PACE, or similar).

• Proficient in leading executive meetings, crafting success plans, and recognizing risk and growth indicators within accounts.

• Familiarity with or enthusiasm for Artificial Intelligence technologies, including tools, applications, and concepts.

🏝️ Benefits

• Meal or food allowance.

• Health and dental insurance.

• Home office allowance.

• Profit Sharing and Results-Based Bonus.

• Setup Kit voucher.

• Life insurance.

• Birthday Day Off.

• GoGood | Conexa.

• Health and well-being promotion program.

• Partnerships and discounts.

• 100% remote work (Anywhere Office).