Senior Customer Solutions Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Manage executive-level relationships and strategic engagement for a portfolio consisting of enterprise and high-value clients.

• Collaborate with customer teams on Sysdig deployments, architecture, and best practices for operational efficiency.

• Align customer business objectives with Sysdig's technical capabilities through Success Planning and Outcome Mapping.

• Conduct Customer Business Reviews and maintain ongoing strategic touchpoints with both technical and non-technical stakeholders.

• Acquire in-depth knowledge of customer environments to proactively identify risks and opportunities for optimization, growth, and innovation.

• Lead and participate in hands-on workshops that enable customers to fully leverage the Sysdig platform.

• Assist Sales in renewal and expansion discussions by showcasing measurable value realization and usage growth.

• Identify and mitigate account risks through health monitoring, technical diagnostics, and stakeholder alignment.

• Advocate for customer needs by collaborating with Product and Engineering to ensure alignment with roadmap initiatives.

• Work alongside Support and Professional Services to deliver high-quality solutions and facilitate efficient issue resolution.

• Mentor junior CSMs/CSEs and contribute to best practices, process enhancements, and internal training initiatives.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting within a SaaS or cybersecurity organization.

• Established track record in managing enterprise customer relationships and navigating complex organizational structures.

• Practical experience in installing and troubleshooting solutions on Kubernetes, as well as working with container-based technologies.

• Comprehensive understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.

• Experience with scripting and API integration for supporting and troubleshooting technical solutions.

• Demonstrated ability to drive measurable customer outcomes and lead engagements at the executive level.

• Strong business acumen, with the capability to translate technical capabilities into business impact for both engineers and executives.

• Experience in managing issues, conducting root cause analysis, and driving resolutions.

• Exceptional communication, presentation, and stakeholder management skills.

• Possession of one or more of the following certifications: CKAD / CKA / CKS.

• Familiarity with Linux, Helm, Terraform, Kubernetes, and various cloud platforms.

• Background in cybersecurity or DevSecOps is highly advantageous.

• Experience with Sysdig and/or Falco is considered a plus.

🏝️ Benefits

• Additional days off to focus on your well-being.

• 401(k) Retirement Savings Plan with a 3% company match.

• Maternity and Parental Leave.

• Mental health support for you and your family through the Modern Health app.

• Comprehensive health benefits package for you and your family.