Senior Customer Service Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Deliver exceptional professional customer service that meets or exceeds the standards set by the Company.

• Leverage THD At Home Services systems and processes to facilitate role-related tasks.

• Establish, nurture, and enhance customer relationships.

• Handle inbound calls and initiate outbound calls to customers.

• Manage complex inquiries and responsibilities, including escalated issues via phone, email, or text.

• Oversee email correspondence and respond to inquiries promptly.

• Aid in resolving customer concerns by offering solutions or directing them to the appropriate personnel.

• Collaborate with field personnel, vendors, and customers in managing a portfolio of business.

• Act as a liaison among the field, vendors, and customers to ensure job completion.

• Provide updates and feedback to third-party entities.

• Report to the Contact Center Supervisor; no direct reports are involved.

⛳️ Requirements

• Applicants must be at least 18 years of age.

• Must have legal authorization to work in the United States.

• Minimum educational requirement: high school diploma and/or GED.

• At least 1 year of relevant work experience is required.

• Proficient in Microsoft Office Suite.

• Proven ability to collaborate effectively with cross-functional teams.

• Capable of negotiating, addressing complaints, resolving disputes, and managing grievances with both internal and external customers.

• Strong written and verbal communication skills are essential.

• Previous leadership experience is not necessary.

• Certifications: None required.

🏝️ Benefits

• Full-time employment opportunity.

• Option for remote/virtual work arrangement.

• No travel is required for this position.