Senior Customer Sales Advocate – Lead generation, Member acquisition

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Possess a comprehensive understanding of the products and effectively communicate their value proposition.

• Conduct system demonstrations and provide guided product walkthroughs for prospective clients.

• Manage inbound customer interactions from the initial inquiry to conversion via chat, email, SMS, and phone.

• Proactively follow up with leads through a structured, multi-touch outreach strategy to re-engage prospects and minimize drop-off rates.

• Identify and prioritize opportunities with high intent.

• Extract insights from customer interactions, including common objections, friction points, and experience gaps.

• Assist in the continuous enhancement of messaging, scripts, and conversion workflows.

• Ensure accurate tracking of customer interactions utilizing CRM and communication tools.

⛳️ Requirements

• 1–3 years of experience in a customer-facing position such as sales, support, customer success, or operations.

• Excellent written and verbal communication skills with the capability to clearly and persuasively convey value.

• Comfortable managing multiple conversations in a fast-paced, high-volume setting.

• Proactive follow-up habits demonstrating strong ownership and accountability.

• Ability to identify and prioritize high-intent opportunities.

• Familiarity with CRM or customer communication platforms (e.g., Intercom or similar tools).

• Strong organizational skills paired with attention to detail.

• Quick learner with the ability to adapt in a structured yet evolving environment.

• Flexibility to work a shift schedule covering a 7am–10pm ET operational window, Monday through Friday; adaptability may be required to accommodate volume surges, PTO coverage, or business needs.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and a supportive remote work environment.

• Opportunities for professional development and career advancement.

• A vibrant company culture that encourages collaboration and innovation.