Senior Customer Onboarding Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate customer and internal kickoff meetings to confirm project scope, environments, ownership, identity/access paths, compliance requirements, and go-live criteria.

• Oversee the 30-day onboarding plan and monitor obstacles such as credential issues, firewall modifications, IdP claims, and change windows.

• Offer expertise in best practices and assist with the deployment and optimization of customer environments.

• Ensure successful production deployment aligned with customers’ initial testing objectives.

• Identify and resolve implementation failures across cloud infrastructure, networking, and security domains.

• Conduct root-cause analysis on issues encountered during first-time integrations and deployments.

• Configure, optimize, secure, and troubleshoot Linux production environments.

• Deploy and manage Docker workloads within Kubernetes or similar orchestrated environments.

• Provision and troubleshoot penetration testing configurations in AWS, Azure, or GCP.

• Address TCP/IP, firewall, VPN, load balancer, and other networking issues.

• Configure and verify RBAC, SSO, OAuth, SAML, Active Directory, and LDAP identity paths.

• Define and set up initial NodeZero tests.

• Collaborate with Customer Success, Engineering, Product, and Sales teams to address broader implementation challenges.

• Advocate for customer-specific changes and enhancements to the product.

• Mentor junior onboarding and support engineers.

• Develop reusable scripts, templates, playbooks, dashboards, modules, and runbooks.

• Assist with standard support case management and resolution as time permits.

• Remain up-to-date on cloud, container, and security practices.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.

• Over 5 years of experience in technical support, systems administration, cloud operations, implementation, or a related enterprise role.

• Experience in cybersecurity, encompassing threat detection, vulnerability management, encryption standards, and compliance frameworks such as SOC 2 or GDPR.

• Proficient in Linux administration within production environments.

• Practical experience with Docker and containerization, including Kubernetes or similar orchestration platforms.

• Knowledge of AWS, Azure, or GCP along with Infrastructure as Code (IaC) tools like Terraform, Ansible, or CloudFormation.

• Understanding of networking fundamentals: TCP/IP, firewalls, VPNs, load balancers, Wireshark, and tcpdump.

• Basic scripting skills in Bash, Python, or PowerShell.

• Proven self-learning capabilities demonstrated through labs, certifications, personal projects, or open-source contributions.

• Experience akin to that of a junior cloud administrator in an enterprise environment.

• Familiarity with RBAC, SSO (OAuth, SAML), Active Directory, and LDAP.

• Basic understanding of databases, including relational vs. schemaless stores, schemas, querying, and light administration.

• Ability to manage a customer-facing technical engagement to completion within 30 days, with minimal supervision.

• Proven experience with API integration and troubleshooting, including REST services and authentication methods.

• Familiarity with observability tools such as Datadog.

• Basic experience with managed databases, such as Amazon RDS.

• Broader programming skills in Python, JavaScript, or Go.

• Previous onboarding, professional services, or Technical Account Manager experience with a defined time-to-go-live.

• Experience in creating reusable implementation assets and customer-ready runbooks.

🏝️ Benefits

• Equity package in the form of stock options for all full-time positions.

• Health, vision, and dental insurance coverage for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Opportunities for career development.

• Remote and hybrid work models available based on role and location.

• An inclusive and collaborative workplace culture.