Senior Customer Marketing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee customer advocacy and engagement initiatives, which include reference networks, lifecycle touchpoints, and customer marketing strategies.

• Create customer narratives, case studies, testimonials, and significant milestone announcements in collaboration with Product Marketing.

• Work closely with Customer Success, Sales, Product Marketing, and Leadership to uncover customer stories and broaden use cases.

• Establish and sustain a network of customer advocates for reference calls, events/webinars, quotes, and co-marketing efforts.

• Monitor engagement and evaluate the impact of customer marketing on retention, advocacy, and influence on the sales pipeline.

⛳️ Requirements

• 5-7 years of experience in customer marketing, product marketing, or customer success.

• Solid understanding of the cybersecurity industry; experience with SaaS and AI security is an advantage.

• Outstanding storytelling, interviewing, and content creation abilities.

• Strong knowledge of effective engagement strategies on LinkedIn.

• Excellent relationship-building skills with customers and internal stakeholders.

• Highly organized with the capability to manage several projects at once.

• Enthusiastic about enhancing customer impact and developing programs from inception.

• Valid proof of identity and legal authorization required for all hires.

🏝️ Benefits

• Competitive salary along with equity and a 401k plan.

• Comprehensive health coverage, including dental and vision benefits.

• Flexible paid time off and paid holiday leave.

• 12 weeks of parental or family leave for new parents.

• Resources for personal and professional development.