Senior Customer Manager – Performance Monomers

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee large and intricate Key and Priority customer accounts

• Manage the account portfolio while developing and executing sales strategies

• Lead negotiations, implement pricing adjustments, and establish long-term contractual agreements

• Administer sales contracts in accordance with Dow's guidelines and regional legal stipulations

• Collaborate with product leadership to formulate customer strategies and leverage market intelligence to tailor sales and product initiatives

• Implement sales and marketing strategies to achieve volume and value business objectives

• Foster and manage customer relationships, comprehend customer needs, and pinpoint potential new clients

• Question the status quo and uncover growth opportunities

• Create strategies aimed at enhancing long-term business profitability

• Identify prospects for sustainability and innovation partnerships

• Lead a cross-functional account team

• Coordinate global alignment with other regions as necessary

⛳️ Requirements

• A minimum of a bachelor’s degree or a relevant military degree equivalence at or above a U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking

• At least 7 years of pertinent work experience

• Willingness to travel up to 50%

• Eligibility to work legally in the United States

• No visa sponsorship or support is available, including for any type of U.S. permanent residency process

• Strong business acumen with the ability to articulate financial trade-offs effectively

• Excellent written and verbal communication skills

• Proficient negotiating skills with a strong inclination towards action

• Capability to establish and sustain strong, productive relationships with customers, colleagues, and cross-functional stakeholders

• Leadership abilities to collaborate cross-functionally and influence initiatives/issues

• Project management skills

• Strategic and analytical thinking abilities

🏝️ Benefits

• Equitable and competitive base salary with bonus potential

• Comprehensive benefits and programs promoting physical, mental, financial, and social well-being

• Competitive retirement plan, including company-sponsored benefits, savings options, financial planning, and educational resources

• Employee stock purchase plans (availability may vary by location)

• Student Debt Retirement Savings Match Program (available in the U.S. only)

• Comprehensive medical and life insurance packages

• Travel insurance offered in select countries/locations

• Opportunities for training and mentorship

• Work experiences, community engagement, and team-building activities

• Flexible workplace arrangements based on role

• Generous annual vacation allowance

• Paid leave for new parents, inclusive of adoptive and foster parents

• Paid time off to care for ill or injured family members

• Paid time off for volunteering and participation in Employee Resource Groups

• Access to a Wellbeing Portal

• On-site fitness facilities (availability varies by location)

• Employee discounts for online shopping, cinema tickets, gym memberships, and more

• Transportation allowance (availability varies depending on location)

• Meal subsidies/vouchers (availability varies depending on location)

• Carbon-neutral transportation incentives, such as biking to work (availability varies depending on location)