Senior Customer Integration Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize systems thinking to gain insight into applications, data flows, and technical dependencies within customer environments.

• Propose viable integration strategies by leveraging existing platform capabilities and industry standards.

• Set up, implement, test, and resolve issues related to healthcare integrations involving REST APIs, FHIR, authentication protocols, database-backed configurations, and secure data exchanges.

• Offer ongoing technical support for assigned customers throughout integration projects.

• Lead and engage in technical discussions with customer IT teams, enterprise architects, technology vendors, and implementation partners.

• Examine technical specifications, API documentation, FHIR Implementation Guides, payloads, and application logs.

• Work collaboratively with Product, Engineering, and implementation teams to troubleshoot technical issues and satisfy integration requirements.

• Create and maintain comprehensive technical documentation that includes integration configurations, data flows, and implementation decisions.

• Develop scripts, reusable utilities, and automation tools to enhance integration testing, troubleshooting, and delivery efficiency.

• Facilitate integration delivery across customer projects involving state agencies, HIEs, EHR vendors, and implementation partners.

• Travel 10–20% as needed.

⛳️ Requirements

• Over 5 years of experience in healthcare integration engineering, interoperability, systems integration, or similar technical implementation roles.

• Practical experience in configuring, implementing, testing, and troubleshooting healthcare integrations.

• Demonstrated experience leading or actively participating in technical discussions with customer IT teams, architects, vendors, and implementation partners.

• Hands-on experience with REST APIs, HL7v2, FHIR, or comparable healthcare data exchange technologies.

• Proficient in using SQL and relational databases for integration configuration and troubleshooting tasks.

• Familiarity with FHIR R4, US Core, FHIR Implementation Guides, and REST APIs.

• Strong systems thinking capabilities and understanding of broader technical environments to recommend practical implementation approaches.

• Experience with AWS services or comparable cloud technologies to set up and troubleshoot integrations.

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent education and experience.

• Preferred experience with EHR integrations, scripting in Python or JavaScript, cloud technologies, and multi-organization interoperability initiatives.

• Ability to successfully pass a background check, which includes criminal, employment, and education verification.

• Availability within the U.S.

🏝️ Benefits

• Medical, dental, and vision insurance for team members and eligible partners and dependents.

• Unlimited virtual mental health and urgent medical visits.

• Employee Assistance Program (EAP).

• Subscription to a wellness platform.

• Flexible Time Off, which includes volunteer days and mental health days.

• 14 paid company-wide holidays.

• Paid parental leave, which also covers adoptive parents.

• Participation in Employee Resource Groups.

• Health Savings Accounts (HSAs).

• Flexible Spending Accounts (FSAs).

• Commuter benefits.

• 401(k) plan with employer match, immediate vesting, and financial wellness resources.

• Company-paid life and AD&D insurance, with options for additional coverage.

• Disability insurance.

• Accident insurance.

• Pet insurance.

• Provision of essential work-from-home equipment including computer, mouse, keyboard, and other approved supplies.