Senior Customer Engagement Representative – Business Development

This is a fully remote position, open to applicants in Canada.

📋 Description

• Reconnect with merchants who have successfully graduated and have paid-in-full balances.

• Engage with business owners to evaluate their objectives, respond to inquiries, and offer renewal options.

• Utilize a high-volume auto-dialer while delivering high-quality pitches.

• Manage fast-paced lead queues in Salesforce and update records in real-time.

• Work collaboratively with Sales, Processing, Underwriting, Collections, and Accounting teams to ensure timely and accurate funding results.

• Provide support and guidance to junior representatives.

• Analyze performance metrics to enhance call timing, script delivery, lead sources, and conversion rates.

• Test new technologies such as dialer enhancements and AI logging, while providing constructive feedback.

• Achieve targets for outbound call volume, talk time, SMS, and email activity.

• Maintain conversion rates from lead to opportunity and opportunity to funding.

• Meet monthly and quarterly revenue objectives.

• Ensure 100% engagement with assigned paid-in-full leads within designated SLAs.

⛳️ Requirements

• Minimum of 1 year of experience in a sales environment.

• At least 1 year of experience with daily updates of deals in a CRM, preferably Salesforce.

• A competitive and metric-driven approach.

• Comfortable with a high volume of phone activity in a dynamic environment.

• Familiarity with using an auto-dialer.

• Strong time management and organizational skills.

• Capable of requesting, reviewing, and clearly communicating financial documents.

• High resilience to rejection and ability to adapt through consultative selling and persistence.

• Must be authorized to work for any employer in Canada.

• No sponsorship required to work in Canada.

🏝️ Benefits

• Potential for monthly variable compensation of up to $2,000 CAD.

• Coverage for medical, dental, and vision expenses.

• Flexible time-off policy.

• Paid parental leave.

• RRSP matching program.

• Wellness reimbursement.

• Days allocated for volunteering.

• Annual budget for professional development.

• Matching for charitable donations.

• Remote-first workplace flexibility.

• Access to company office locations for in-person collaboration.

• Opportunities for virtual and in-person team events and celebrations.