Senior Customer Education Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a pivotal contributor to enterprise account implementations, collaborating with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams.

• Develop and deliver tailored and exclusive education programs hands-on for enterprise clients.

• Provide guidance to clients on deployment strategies and efficient AlphaSense rollouts, encompassing API-based utilization and change management.

• Establish criteria for engagement scoping, success prerequisites, and completion benchmarks.

• Create repeatable frameworks for integrating education into account engagements.

• Suggest, manage, and enhance program success metrics.

• Identify accounts exhibiting low platform engagement but possessing significant API/technical presence, and design educational strategies to enhance usage and integration depth.

• Collaborate with the broader Customer Education team on reusable enterprise templates and authoritative content.

• Travel occasionally to assist major accounts and pivotal kickoffs.

⛳️ Requirements

• 8-12 years of experience in customer education, professional services, implementation consulting, or a similar enterprise-facing role, preferably within a B2B SaaS organization.

• Proficient with technical concepts, including APIs, and capable of translating them into actionable guidance without executing integrations.

• Experience in cross-functional collaboration with Customer Success, Implementation, and Revenue/Sales teams during live account engagements.

• Change management expertise for fostering new habits and workflows within account teams.

• Consultative communication abilities for advising enterprise clients on deployment strategies and economic impact.

• Capacity to delineate engagement scope boundaries.

• Data-driven mindset for designing attribution models and demonstrating ROI.

• Self-motivated individual comfortable creating programs from ambiguous situations and defining success metrics.

🏝️ Benefits

• Performance-based bonus.

• Equity.

• Comprehensive benefits program.

• Occasional travel to assist major accounts and key kickoffs.