Senior Customer Care Specialist

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Offer assistance and information to rental car clients concerning tolls or violations incurred during their rental period.

• Serve as a comprehensive resource for resolving issues and educating customers about products and services.

• Provide details regarding account information and status updates.

• Address and resolve issues related to products or services.

• Handle payment processing efficiently.

• Deliver exceptional, professional, empathetic, and customer-oriented service.

• Utilize various computer applications and online resources to provide accurate information.

• Continuously develop and maintain expertise in products, processes, and technical knowledge.

• Communicate effectively with diverse audiences.

• Record customer interactions in a clear and concise manner.

⛳️ Requirements

• High School Diploma or GED equivalent is required.

• A minimum of 2 years of customer service experience is necessary.

• At least 1 year of inbound call center experience in a dynamic environment is required.

• Proficient in Windows-based applications, including Microsoft Office and Outlook.

• Typing skills of at least 30 words per minute are essential.

• Strong interpersonal skills with the ability to engage with various personalities.

• Must exhibit reliability and dependability, including adherence to schedules and attendance.

• Availability to work any shift between 8:30 AM and 8:30 PM EST from Monday to Friday, and from 10 AM to 5 PM on Saturdays.

• Bilingual proficiency in Spanish is a plus.

🏝️ Benefits

• Comprehensive training program.

• Opportunities for career advancement.

• Commitment to equal opportunity employment.