Senior Customer Assurance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and facilitate the prompt completion of customer security questionnaires utilizing AI tools within daily service level agreements (SLAs).

• Engage thoughtfully with global teams.

• Stay updated on Wiz products, controls, documentation, and the IT landscape.

• Assist with customer audits, live customer interactions, contract inquiries, and sales support activities.

• Utilize and enhance tools and technologies to manage growing demand.

• Assist in the management of changes to the FAQ knowledge base and AI tools.

• Oversee the Wiz Trust Center and other internal and external security resources, including team procedures.

• Foster strong partnerships across functions.

• Collaborate with Legal, Sales, Data Privacy, and Compliance to facilitate enterprise deals and promote company-wide security initiatives.

• Report to the Customer Assurance Manager within Wiz’s Information Security department.

⛳️ Requirements

• A minimum of 1 year of experience in a Customer Assurance, Security Trust, or Third-Party Risk Management (TPRM) team, including previous work on over 100 security questionnaires.

• At least 3 years of additional experience in relevant security positions, such as Security Engineering, Solutions Engineering, Risk Management, Compliance, or Technical Account Management.

• Exceptional written and verbal communication skills, particularly in customer-facing scenarios.

• Capability to collaborate and communicate effectively with both technical and non-technical audiences.

• Conversational knowledge of cloud-native security controls in AWS or GCP.

• Experience in organizations that develop software and/or provide managed infrastructure and technology services for their customers.

• Strong attention to detail for precise customer responses and compliance documentation.

• Must be a U.S. person as defined by EAR part 772 and ITAR 120.15.

• Must reside in the contiguous United States.

• Legal authorization to work in the country where the position is located without the need for visa sponsorship.

• Preferred: Experience in creating and continuously improving AI technologies.

• Preferred: Familiarity with Agile methodologies.

• Preferred: Experience in a fast-paced, high-growth tech environment, especially within a remote and globally distributed team.

• Preferred: Hands-on experience with enterprise cloud security tools such as CNAPP, CSPM, or CIEM solutions.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Access to Google benefits

• Option to access any Wiz or Google office if desired