Senior Customer Advocacy Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Implement customer advocacy programs and initiatives, including customer references, case studies, videos, reviews, and peer-to-peer activities.

• Establish and nurture trusted relationships with customer advocates, including executive and C-level stakeholders.

• Organize executive engagement events and initiatives that connect customer executives with Omnissa leadership.

• Collaborate with Customer Success, Sales, Marketing, Product, and Communications teams to discover compelling customer narratives and maintain a roster of advocates.

• Oversee daily customer reference requests and align customers with opportunities based on their experience, industry, use case, and engagement.

• Direct the comprehensive development of customer stories and advocacy materials, which includes preparing writers and guiding customers through interviews and reviews.

• Facilitate customer involvement in events, webinars, speaking engagements, and analyst and media interactions.

⛳️ Requirements

• 7-9+ years of experience in customer marketing, customer advocacy, reference programs, or a similar marketing role.

• Proven ability to establish trusted relationships with customers at all levels, including C-level and executive stakeholders, and to engage them in advocacy activities.

• Successful track record of collaborating with Sales and working effectively across global, cross-functional teams.

• Strong project management abilities, with the capacity to handle multiple customer programs, stakeholders, and deadlines concurrently.

• Exceptional written and verbal communication skills, with a knack for transforming complex customer experiences into engaging narratives and a keen attention to detail.

• A customer-first approach with sound judgment regarding customer relationships, engagement, and communication.

• Capability to work autonomously, prioritize effectively, and advance programs with minimal guidance in a dynamic, fast-paced environment.

• Solid history of following through on commitments.

• Experience in enterprise technology, SaaS, digital workspace, or cybersecurity is advantageous.

• BS/BA degree is required.

• This job requisition does not qualify for employment-based immigration sponsorship by Omnissa.

🏝️ Benefits

• Employee ownership.

• Health insurance.

• 401k with matching contributions.

• Disability insurance.

• Paid time off.

• Opportunities for growth.

• Eligibility for corporate bonus programs.