Senior CRM Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the implementation of CRM campaigns and customer engagement strategies across various channels using Braze.

• Set up and tailor Braze to fit strategies, customer journeys, and campaign initiatives.

• Develop, initiate, and enhance targeted campaigns through segmentation, personalization, and automation.

• Work collaboratively with CRM Strategists, Project Managers, clients, and technical teams.

• Manage and assess customer data to evaluate campaign performance, optimization, and audience targeting.

• Carry out quality assurance across campaigns, integrations, and related documentation.

• Track campaign performance and generate reports that include insights and recommendations.

• Convert business needs into effective CRM solutions for clients.

• Keep abreast of Braze functionalities and industry best practices.

• Foster continuous improvement in delivery processes, campaign execution, and platform usage.

⛳️ Requirements

• A minimum of 5 years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles.

• Strong practical experience with Braze, Salesforce Marketing Cloud, HubSpot, or other similar CRM platforms.

• Demonstrated success in executing multi-channel CRM campaigns and customer journeys.

• Solid understanding of segmentation, personalization, lifecycle marketing, and digital marketing concepts.

• Experience working with customer data, relational databases, and reporting on campaign performance.

• Exceptional attention to detail, including quality assurance of campaigns, integrations, and documentation.

• Strong communication and stakeholder management abilities acquired in client-facing or agency settings.

• Capability to collaborate effectively across cross-functional teams in a dynamic environment.

• Proactive and solution-oriented mindset combined with strong organizational and problem-solving skills.

• A valid work visa is required; sponsorship is not available.

• Contractors must provide proof of incorporation and current insurance.

🏝️ Benefits

• Rocket‑Fuelled Growth – Take on significant challenges, learn rapidly, and elevate your career faster than anywhere else.

• A Culture That Actually Gives a Damn – A supportive and positive environment centered around individuals who want to see you succeed.

• A Global Crew – Collaborate with talented teammates across Europe, the US, and beyond.

• Remote‑First for Life – Work from any location where you feel most productive.

• Real Career Momentum – Clear paths for advancement, genuine ownership, and opportunities to grow into your next role.

• Moments That Matter – Engage in meetups, events, and team experiences that make your journey memorable.

• Bring Your Own Device – Enjoy a BYOD policy.

• ID checks and reference support are part of the hiring process.